Operations Support Intern

Ericsson GmbH; Plano (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

None

Job summary

Ericsson invites an Operations Support Intern to Plano, TX for a 12-week program starting May 25, 2027. You will gain hands-on experience in network monitoring, incident response, and service assurance while collaborating with experienced engineers to keep services available and SLA-aligned.

You’ll work on automation, monitoring alarms, troubleshooting under supervision, and contributing to playbooks, logs analysis, and process documentation to improve operational efficiency.

Qualifications

• Currently pursuing a Bachelor’s or Master’s degree in Information Technology, Telecommunications, Computer Science, Electrical/Computer Engineering, or a related field
• Networking fundamentals (IP, TCP/UDP, DNS, routing basics)
• OSI model concepts
• Familiarity with Linux or command-line environments
• Programming language: Phyton, Linux Bash scripting, Groovy and Java
• Understanding of REST APIs, JSON, and authentication (OAuth2, tokens)
• Basic familiarity with Linux command line and Git (branching)
• Strong analytical and problem‑solving skills
• Ability to document findings clearly
• Clear written and verbal communication

Responsibilities

• Develop automation of maintenance tasks using programming languages (Phyton, Linux Bash scripting, Groovy and Java) and DevOps pipelines
• Participate in building AI use cases to turn operations from reactive to predictive
• Assist in monitoring network alarms and events using operational tools; classify and escalate issues
• Support the incident management process by tracking tickets, documenting updates, and assisting with troubleshooting
• Learn how core network and RAN components are monitored and maintained; assist with routine checks
• Help analyze logs, alarms, and performance metrics to identify potential service issues
• Support remote access activities and change management following procedures
• Maintain records of incidents and maintenance activities; assist with status reporting
• Work with engineering, security, and service teams to understand issue resolution
• Contribute to process documentation, playbooks, scripts, or dashboard improvements

Skills

Networking basics

OSI model

Linux command line

Phyton

Bash scripting

Groovy

Java

REST APIs

JSON

Git

Problem solving

Education

Bachelor’s degree in IT/Telecom/CS/EE

Tools

Monitoring tools

Ticketing systems

DevOps pipelines

Cloud basics

Job description

Operations Support Intern

Location: Plano, Tx

Duration: 12 weeks

Start date: May 25th, 2027

Please upload your unofficial transcript when applying.

About the Opportunity:

We are looking for a Operations Support Intern to support our team in monitoring and maintaining telecom network services. In this role, you will gain hands‑on experience in network monitoring, incident response, and service assurance while learning how large‑scale telecom networks operate. You will work alongside experienced engineers and operations specialists to help ensure services remain available and meet Service Level Agreement (SLA) performance targets.

What you will do:

• Work to develop automation of maintenance tasks using programing language (Phyton, Linux Bash scripting, Groovy and Java) and DevOps pipelines
• Participate to build Artificial Intelligence use cases to turn operations from reactive to predictive
• Assist in monitoring network alarms and events using operational tools; help classify and elevate issues to appropriate teams
• Support the incident management process by tracking tickets, documenting updates, and assisting with troubleshooting under supervision
• Learn how core network and radio access network (RAN) components are monitored and maintained; assist with routine checks and maintenance coordination
• Help analyze logs, alarms, and performance metrics to identify potential service issues
• Support controlled remote access activities and change management processes following established procedures
• Maintain accurate records of incidents, maintenance activities, and operational updates; assist with status reporting
• Work with engineering, security, and service teams to understand how issues are resolved and services restored
• Contribute to process documentation, playbooks, automation scripts, or dashboard improvements to enhance operational efficiency

The skills you bring:

• Currently pursuing a Bachelor’s or Master’s degree in: Information Technology, Telecommunications, Computer Science, Electrical/Computer Engineering, or a related field
• Technical Skills (Student-Level Expectations)
• Networking fundamentals (IP, TCP/UDP, DNS, routing basics)
• OSI model concepts
• Familiarity with Linux or command-line environments
• Programing language: Phyton, Linux Bash scripting, Groovy and Java
• Understanding of REST APIs, JSON, and authentication (OAuth2, tokens)
• Basic familiarity with Linux command line and Git (branching)
• Strong analytical and problem‑solving skills
• Ability to document findings clearly
• Clear written and verbal communication

Preferred / Nice‑to‑Have:

• Exposure to telecom domains (RAN, Core, OSS/BSS, Cloud) through coursework or projects
• Experience with monitoring tools or ticketing systems (academic or lab exposure is fine)
• Understanding of virtualization or cloud fundamentals
• We value curiosity and eagerness to learn
• Strong teamwork and communication skills
• Analytical thinking and structured troubleshooting approach
• Ability to manage multiple tasks and meet deadlines
• Willingness to follow established operational and security procedures

Eligibility requirements:

• 2.7+ GPA or equivalent , Uploading an unofficial copy of your transcript
• Actively enrolled in an accredited undergraduate, master’s, or PhD on a full‑time basis at a four-year college or university at the time of the co‑op
• Available for a full‑time internship for 12 week

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson uses a merit‑based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [e-mail].

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: United States (US) || Plano (Country/ City)

Job details: Operations Support

Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.

Your Pay

The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience.