Telecom & IT Operations Technician

AEP Service Corporation; United States; On-site; USD 36,000 - 62,000; Full time

Job summary

American Electric Power is seeking an Operations Technician to independently perform advanced installation, maintenance, and repair of telecommunications and IT equipment, applying established practices. The role emphasizes troubleshooting, system testing, and thorough documentation to support business processes.

Positions range by grade with corresponding education requirements and 2–7 years of relevant experience.

Qualifications

• Education: Associate's degree in computer science, electrical/electronics engineering/technology or related field of study; or technical degree/certificate, or High School Diploma/GED with 4 years of relevant work experience.
• Education: Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.
• Education: Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.

Responsibilities

• Troubleshooting, system testing, and documentation.
• Gain expert knowledge of telecommunications/IT systems and related processes.
• Provide cross-training to others when required.
• Analyze solutions using standard procedures.
• Perform advanced installation, maintenance, and repair of telecom/IT equipment and software.
• Manage small to intermediate field projects.
• Record work and asset data in databases.

Education

Associate's degree in computer science, electrical/electronics engineering/technology or related field of study

Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.

High School Diploma/GED with 4 years relevant work experience

Job description

American Electric Power is seeking an Operations Technician to independently perform advanced installation, maintenance, and repair of telecommunications and IT equipment, applying established practices. The role emphasizes troubleshooting, system testing, and thorough documentation to support business processes.

Positions range by grade with corresponding education requirements and 2–7 years of relevant experience.