Telecomms Technician B-A

American Electric Power Co.; Shreveport (LA); On-site; USD 67,000 - 73,000; Full time

Job summary

American Electric Power Co. seeks a Telecom Technician C to install, test, repair, and document telecom equipment across diverse networks. This 2-year program advances from C2 to C1, under supervision, while building knowledge of telecom technologies, business processes, and partner requirements.

You will read electro-mechanical prints, operate telecom tools, and assist in training others. AEP expects focus on safety, overtime readiness, and a commitment to 24x7 operations.

Qualifications

• Associate degree or 2-year technical degree in relevant field or military training/experience.
• High school diploma with 5+ years related work experience acceptable.
• Ability to read and update telecom prints/diagrams and maintain records.

Responsibilities

• Perform intermediate to advanced installation, testing, and documentation of telecom equipment.
• Troubleshoot and repair electronic and optical equipment and systems.
• Maintain accurate records, reports, and asset data; support cross-training.
• Work under supervision and advance across multiple technologies over time.

Skills

Telecom knowledge

Troubleshooting

Documentation

Reading prints

Safety practices

Team training

Education

Associate degree in engineering tech

2-year technical degree

Military tech training

High school diploma + 5 years experience

Tools

SCADA systems

P25 radio

Fiber splicing

Fiber optics testing

Job description

Category : Technical Speciality/Skilled Trades

Job Summary

The Telecom Technician C will perform basic to intermediate level installation, maintenance, repair or replacement, testing, and inspection of various Telecommunications equipment, systems, and infrastructure. This role will work to gain knowledge and understanding of various Telecommunications technologies, business processes, and business partner requirements; and will work to gain knowledge of emerging technologies. Technician C will perform these tasks under immediate or general supervision according to the task level and will adhere to standard practices and procedures. Technician C is a 2-year, 2-step progression program with job levels C2 and C1.

Job Description

What you'll do:

Essential Job Functions & Tasks:

• Perform intermediate to advanced level installation, acceptance testing, and documentation of various Telecommunications related equipment and systems. May assist in performing, or perform, higher level work for next-level training or as assigned.
• Perform intermediate to advanced level troubleshooting and system testing, maintenance, and repair of electronic and optical equipment, infrastructure, and systems. May assist in performing, or perform, higher level work for next-level training or as assigned.
• Maintain accurate records, reports, drawings, and other data required for all work performed.
• Utilize Telecom knowledge gained to assist and cross-train others in technical disciplines.
• Focus on learning and advancing beyond present levels of competency in multiple technologies or deeper in a specific technology.
• Inspect and maintain test equipment, tools, automotive equipment and safety/protective equipment in good working order and compliance.
• Demonstrate the ability to read, understand, and update electronic and electrical prints, diagrams, and asset records related to Telecom equipment and technologies.
• Demonstrate the ability to operate tools and other equipment necessary to perform job duties.
• Assist others as requested or assigned and provide training and guidance to employees in lower classifications.
• Perform all duties in accordance with the Company’s safety rules and operating regulations, NERC CIP and environmental compliance and practices.
• Respond to emergency callouts as required.
• Perform essential job functions and tasks as defined in lower-level job descriptions in the Telecom Technician Job Family and other duties as assigned.
• Successfully complete all assigned training.

The Technician B must achieve a working knowledge and demonstrate intermediate level technical support skills in two or more technologies, and/or advanced level skills in one or more of the following technology examples, as assigned by leader:

• Transmission and Distribution station data networks, SCADA (supervisory control and data acquisition), distribution automation systems, smart grids, and telecom for other utility systems.
• Generation and Renewables facilities telecom voice and data systems.
• Transport systems, such as microwave radio, fiber optic, and other transport/wireless systems.
• Land Mobile Radio System: P25 site electronics and mobile radio installation, support and programming, and RF antenna systems.
• Fiber optic cables, fiber splicing, testing, and termination/connecting methods.
• AC/DC electrical power systems, including basic understanding of circuits and components of distribution and transmission stations and networks.
• Telecom wiring and cabling requirements, installation methods, and industry standard practices.
• Networking systems that include routers, switches, wireless access points, and related devices.
• Infrastructure support equipment and facilities such as DC chargers/rectifiers, batteries, UPS systems, generators, transfer panels, security and monitoring, HVAC, grounding and signal cabling, site access roads, site yards, fences and gates, shelters, towers, and antenna systems.
• Specialized support of centers such as transmission and distribution dispatch centers and control centers, customer call centers, data centers and other specialized locations.

Note: This position is posted at multiple grade levels and offers a range of opportunities for advancement. The minimum qualifications outlined below apply to the Telecomm Technician B level, with increased educational, skill or experience requirements for higher level Technician.

What we’re looking for:

Education Requirement and Work Experience are listed below:

Associate degree, or equivalent 2-year technical degree, in electrical engineering technology, electronic technology, or related technology field; or military training/experience in related technology field; or High school diploma with a minimum 5 years of related work experience or industry knowledge.

Must demonstrate equivalent knowledge and skills as a qualifying Telecom Technician C and have a minimum of 5 years of technical work experience in addition to education requirement.

For internal candidates (AEP Employees) Only: Must have a minimum of 2 years of satisfactory work experience, equivalent to, or as a Telecom Technician C (steps C2 and C1). Must have successfully completed all required training for the previous job level; and demonstrated/successfully tested the knowledge, skills, and capabilities required of an experienced Telecom Technician C.

• Must possess and maintain a valid state driver’s license.
• Exhibit AEP competencies are always expected of every employee. A positive attitude, respectful behavior, and genuine support for teammates and leaders are necessary.
• A strong electronics / telecommunications aptitude is desired and essential to success.
• Overnight travel and daily travel for work as required.
• Assist in adjusting resource demands as required.
• Be available for call-out and planned overtime as necessary to support our 24x7 operation.
• Demonstrate computer and application skills needed to perform assigned Telecom work and documentation. Demonstrate effective oral and written communication skills.

Physical demand level is Heavy, and may include lifting, carrying, and installing/removing heavy items up to 60 lbs. such as electronic and optical equipment, racks, test equipment, tools, cables and terminals, and other items required to support projects and operational activities at all job locations.

What you'll get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do!

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation

$48.53 - $53.33

Physical Demands

The Physical Demand Level for this job is: M – Medium Work: Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical demand requirements are in excess of those for Light Work

Equal Employment Opportunity

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

“Knowing that I am part of team that is making the power grid safer and more reliable gives me a real sense of responsibility and enthusiasm for coming to work every day.”

AEP offers generous time off, competitive pay, and educational opportunities to help employees advance their careers.

Our culture is purpose-driven and team-oriented: we combine innovation with a customer-first focus to deliver reliable energy and brighter futures.