Operations Technician- Operations Technician Prin

AEP Service Corporation; United States; On-site; USD 36,000 - 62,000; Full time

Job summary

American Electric Power is seeking an Operations Technician to independently perform advanced installation, maintenance, and repair of telecommunications and IT equipment, applying established practices. The role emphasizes troubleshooting, system testing, and thorough documentation to support business processes.

Positions range by grade with corresponding education requirements and 2–7 years of relevant experience.

Qualifications

• Education: Associate's degree in computer science, electrical/electronics engineering/technology or related field of study; or technical degree/certificate, or High School Diploma/GED with 4 years of relevant work experience.
• Education: Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.
• Education: Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.

Responsibilities

• Troubleshooting, system testing, and documentation.
• Gain expert knowledge of telecommunications/IT systems and related processes.
• Provide cross-training to others when required.
• Analyze solutions using standard procedures.
• Perform advanced installation, maintenance, and repair of telecom/IT equipment and software.
• Manage small to intermediate field projects.
• Record work and asset data in databases.

Education

Associate's degree in computer science, electrical/electronics engineering/technology or related field of study

Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.

High School Diploma/GED with 4 years relevant work experience

Job description

Job Posting End Date 11-06-2026 Please note the job posting will close on the day before the posting end date.

Job Summary

Independently performs advanced to expert level installation, maintenance, and repair of a variety of telecommunications and IT related equipment and software, using accepted practices and procedures.

What You’ll Do:

Performs troubleshooting, system testing, take corrective actions, and produce required documentation. Works to gain expert knowledge and understanding of various telecommunications and IT systems, related equipment, and business processes. Provide cross-training to others when required or as needed. Analyzes possible solutions using standard procedures. Perform advanced to expert level installation, maintenance and repair of various telecommunications/IT related equipment and software. Perform advanced level troubleshooting and system testing, and produce required documentation. Focus on learning and advancing present levels of competency in multiple Telecom and IT technologies. Manage small/intermediate level field projects. Understand business unit and customer requirements. Assist in adjusting resource demands as required. Perform required entries into database and record keeping systems for work and asset tracking.

Note: This position is posted in a range; Pay, title and grade will be based on the qualifications of the individual selected.

What We're Looking For:

Operations Technician (Grade 4)

• Education: Associate's degree in computer science, electrical/electronics engineering/technology or related field of study; or technical degree/certificate, or High School Diploma/GED with 4 years of relevant work experience.
• Experience: In addition to any experience required above, 2 years' technical or relevant work experience is required.

Operations Technician Sr (Grade 5)

• Education: Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.
• Experience: In addition to any experience required above, 4 years technical or relevant work experience is required.

Operations Technician Prin (Grade 6)

• Education: Bachelor's degree in computer science, engineering, or related technical field is required. An equivalent combination of education and related experience may be considered.
• Experience: In addition to any experience required above, 7 years technical or relevant work experience is required.

OTHER REQUIREMENTS:

• Must exhibit a positive, collaborative attitude working in a team environmen Must be accountable for ones own work and advancement.
• All above activities will be performed with an emphasis on safety for yourself and others. Adapt to changing work schedules and priorities.

What You'll Get:

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well‑being of our employees. Where Putting the Customer First Powers Everything We Do At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward‑thinking organization, this is the company for you!

#LI-Onsite #AEPCareers

Compensation Data

• Compensation Grade: SP20-004
• Compensation Range: $25.99 - $44.80

Physical Demand Level for this job is: S – Sedentary Work:

Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Equal Employment Opportunity Statement

It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law.

When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.

About American Electric Power

At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.