SR MANAGER IT, NETWORK SERVICES - HYBRID

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 71,000 - 116,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Paid time off

Educational fee discounts – UM System

Job summary

University of Missouri-Columbia seeks a Senior Manager for Network Services to lead enterprise networking teams delivering reliable, secure services for the university and health system. You will guide strategy, modernization, and incident response while partnering with leadership and stakeholders.

The role requires strong leadership, project management, and vendor coordination. Located in Columbia, MO, with standard hours and potential on-call duties.

Qualifications

• Five years of progressive experience supporting and managing enterprise network infrastructure.
• Strong interpersonal, communication, and customer relationship management skills.

Responsibilities

• Manage personnel, resources, and activities to ensure reliable, secure network services.
• Lead planning and implementation of network infrastructure projects and upgrades.
• Ensure availability, performance, capacity, reliability, and security of network services.
• Collaborate with IT leadership and other teams to execute roadmaps and inform investments.
• Develop and improve operational processes and service delivery practices.
• Build relationships with customers and stakeholders to align services with needs.
• Oversee incident response, root-cause analyses, and continuous improvement.
• Manage performance, development, and training of staff; mentor successors.
• Assist with budget development, vendor management, and contract oversight.

Skills

Leadership

Communication

Strategic planning

Project management

Customer relationship management

Education

Bachelor's degree in IT/CS/Engineering

Job description

Job Description

The Senior Manager for Network Services leads teams of network engineering professionals responsible for the delivery, operation, maintenance, and continuous improvement of enterprise network services supporting the University of Missouri-Columbia, MU Health Care, and University of Missouri System. This position is responsible for leading these teams, informing long-term network strategy, ensuring the availability, security, and performance of critical network services, and driving technology modernization initiatives. The Senior Manager partners closely with institutional leadership, security, infrastructure, application, and business stakeholders to deliver reliable, scalable, and secure network services that support the university's academic, research, and healthcare missions.

Hiring Department

Division of Information Technology

Key Responsibilities Include

• Manage departmental personnel, resources, priorities, and activities to ensure reliable, secure, and high-performing network services.
• Lead the planning, implementation, and support of network infrastructure projects, technology upgrades, and operational initiatives.
• Ensure network services meet established objectives for availability, performance, capacity, reliability, and security.
• Collaborate with IT leadership, architecture, security, and other technology teams to execute technology roadmaps, provide operational expertise, and inform future network investments and priorities.
• Develop, document, and continuously improve operational processes, standards, and service delivery practices to increase efficiency, consistency, and service quality.
• Build and maintain strong relationships with customers, stakeholders, and institutional leaders to understand requirements, communicate priorities, and ensure services align with organizational needs.
• Lead response and recovery efforts during service interruptions and critical incidents; oversee root cause analysis, corrective actions, and continuous improvement activities to reduce risk and recurring issues.
• Manage employee performance, professional development, workforce planning, and departmental training resources; coach and mentor staff to support growth, engagement, and succession planning.
• Assist with budget development, vendor management, contract oversight, and resource planning to support departmental goals and service commitments.

Shift

Monday - Friday, 8am - 5pm. Evening, weekend, or call-in work may be required to meet deadlines and correct system failures.

Minimum Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field, or an equivalent combination of education and experience from which comparable knowledge, skills, and abilities can be acquired.
• Five years of progressive experience supporting and managing complex enterprise network infrastructure.
• Three years of experience leading, supervising, or managing technical staff.
• Experience planning, implementing, and supporting large-scale network technologies and services in a complex, multi-site environment.
• Demonstrated experience managing operational priorities, projects, vendors, and service delivery objectives.
• Strong interpersonal, communication, and customer relationship management skills.
• Residence within the Columbia Missouri area is required.

Preferred Qualifications

• Seven or more years of enterprise networking experience, including network engineering, architecture, or technical leadership responsibilities.
• Three or more years of experience managing technical teams in higher education, healthcare, or another large, complex organization.
• Experience supporting geographically distributed networks, data center networking, cloud connectivity, and network security technologies.
• Experience with budget management, vendor relationships, and contract oversight.
• Experience leading operational improvement, service management, or infrastructure modernization initiatives.

Anticipated Hiring Range

Salary Range: $70,512 - $116,269; Commensurate with experience

Grade: GGS-012

University Title: Senior Manager IT

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Employment visa sponsorship is not available for this position.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.