System Support Analyst-Entry Level

University of Missouri-Saint Louis; St. Louis (MO); On-site; USD 2,080,000 - 2,893,000; Full time

Job summary

University of Missouri-St. Louis Information Technology Services is seeking an entry-level System Support Analyst to support campus technology needs. The role covers desktop imaging, software/hardware setup, and network access for faculty, staff, and students.

Responsibilities include assisting with VPN access, device configuration, and coordinating with staff to improve support procedures across labs and classrooms. Benefits include University coverage and benefits eligibility.

Qualifications

• An Associate's degree in the defined field or an equivalent combination of education and experience.

Responsibilities

• Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, general purpose software and hardware.
• Install and configure desktop computer systems running Windows, Macintosh OS and peripherals
• Help faculty, staff, and students get connected to the campus network via VPN, wireless devices and wired devices
• Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required
• Provide computing and A/V hardware support, including preventative maintenance for the academic classrooms across campus and student computer labs
• Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community
• Provide installation of faculty and staff computers
• Provide virus remediation
• Provide and maintain laptops for checkout
• Provide desktop reimaging services
• Have the ability to support Managed Printing and software associated with printing
• Provide Triton Cards for faculty, staff, students and vendors

Skills

LAN knowledge

Device knowledge

Windows 11

Apple experience

Customer service

Imaging systems

Education

Associate's degree or equivalent

Job description

Hiring Department

Information Technology Services

Job Description

• Answer telephone inquiries concerning technology including questions regarding SSO ids, passwords, MFA, Secure Auth, networking, Canvas, email, general purpose software and hardware.
• Install and configure desktop computer systems running Windows, Macintosh OS and peripherals
• Help faculty, staff, and students get connected to the campus network via VPN, wireless devices and wired devices
• Relocate desktop computers, projectors and peripherals in labs, classrooms, and faculty/staff offices as required
• Provide computing and A/V hardware support, including preventative maintenance for the academic classrooms across campus and student computer labs
• Interact with coworkers and supervisor to determine customer support procedures that benefit the campus community
• Provide installation of faculty and staff computers
• Provide virus remediation
• Provide and maintain laptops for checkout
• Provide desktop reimaging services
• Have the ability to support Managed Printing and software associated with printing
• Provide Triton Cards for faculty, staff, students and vendors

Shift

8am-5pm

Minimum Qualifications

An Associate's degree in the defined field or an equivalent combination of education and experience from which comparable knowledge and skills can be acquired is necessary.

Preferred Qualifications

• Experience with broad range of LAN and device knowledge skills and expansive knowledge of device / workstation
• hardware/software/operating systems.
• Windows 11 and Apple Experience.
• Very strong customer service skills.
• Experience Imaging And Setting Up Systems Preferred.

Anticipated Hiring Range

$15.10 - $20.75

Grade: GGS-006

Grade: GGS-006

University Title: SYSTEM SUPPORT ANALYST - ENTRY

University Title: SYSTEM SUPPORT ANALYST - ENTRY

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Sponsorship Information

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

Benefit Eligibility

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at [e-mail].