Telecom Installation Technician – Field & Network Support

ETS Corp; Declo (ID); Hybrid; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision, disability, &

401(k) retirement plan

PTO starting on day one

Job summary

ETS Telco Installation Technicians install, maintain, and support broadband and telecommunications services for residential and small business customers. Technicians are responsible for performing installations, troubleshooting network issues, and ensuring systems remain operational with minimal downtime.

This role requires strong technical problem solving, customer service, and communication skills. Technicians work both remotely and on-site, proactively supporting customers and ensuring the

Qualifications

• 1-2 years of technical field experience preferred
• Experience installing or supporting cable, satellite, telecommunications, electrical, or home security systems
• 2+ years in a telecommunications or broadband field technician role preferred
• Knowledge of telecom architectures including LAN, WAN, and IP networks
• Basic understanding of TCP/IP networking
• Experience running and terminating Cat5e, Cat6, or fiber cabling
• Tower climbing or tower installation experience (highly desirable)

Responsibilities

• Prepare for installations by reviewing service orders and gathering tools, equipment, and materials
• Coordinate installation schedules with customers
• Evaluate installation sites and determine equipment placement and wiring plans
• Install wireless broadband equipment and related infrastructure
• Run, pull, and terminate Cat5/6 cabling
• Configure, program, and calibrate networking equipment
• Test systems and connections to verify proper operation
• Diagnose and troubleshoot network and equipment issues
• Document installations, service work, and repairs
• Provide responsive and professional customer support
• Maintain strong customer relationships by addressing questions and concerns
• Follow all safety procedures and maintain a safe work environment
• Maintain tool and equipment inventory
• Identify opportunities to improve service delivery and installation processes
• Assist with installation of wireless antennas on towers and other vertical assets

Skills

Analytical skills

Troubleshooting

Customer service

Communication

Time management

Teamwork

Manual dexterity

Job description

ETS Telco Installation Technicians install, maintain, and support broadband and telecommunications services for residential and small business customers. Technicians are responsible for performing installations, troubleshooting network issues, and ensuring systems remain operational with minimal downtime.

This role requires strong technical problem solving, customer service, and communication skills. Technicians work both remotely and on-site, proactively supporting customers and ensuring the