Telecom Field Technician – FTTH & Service Expert

CABLESOUTH MEDIA III LLC

Sulphur (LA)

On-site

USD 42,000 - 62,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid time off

401(k) with company match

Professional development

Stable regional company

Job summary

CABLESOUTH MEDIA III LLC is seeking a Full Time Combination Technician in Sulphur, LA to install, maintain, troubleshoot, and repair residential and business telecom services including telephone, internet, video, wireless, DSL, and FTTH. You will support customer Premise Equipment and collaborate with multiple departments to ensure excellent service.

The role requires knowledge of FCC regulations, strong problem-solving and customer service skills, and the ability to work in field conditions

Qualifications

Knowledge of telecommunications installation, maintenance, and repair practices.
Working knowledge of electrical and electronic circuitry.
Familiarity with FCC regulations and industry standards.
Ability to diagnose technical issues using testing equipment and troubleshooting methods.
Strong customer service and interpersonal skills.
Excellent verbal and written communication skills.
Basic computer proficiency, including Microsoft Office and company software.
Ability to learn new technologies, systems, and processes.
Ability to work independently while contributing to a team.
Strong organizational, time management, and problem-solving skills.
Ability to maintain confidentiality and comply with Company CPNI policies.
Ability to work an on-call rotation and respond to after-hours service calls.
Ability to adapt to changing priorities and operational needs.

Responsibilities

Install, maintain, troubleshoot, repair, upgrade, disconnect, and modify residential and business telephone, internet, video, wireless, DSL, FTTH, ISDN, and related communication services.
Install, maintain, and troubleshoot customer premise equipment, key systems, business carrier systems, voice frequency repeaters, and related telecommunications equipment.
Perform service calls, respond to customer trouble reports, and resolve service issues promptly and professionally.
Utilize diagnostic equipment and testing instruments to identify service issues, determine corrective actions, and perform cable pair changes as needed.
Install and maintain grounding and surge protection equipment.
Perform routine maintenance on outside plant facilities and complete minor central office repairs when required.
Conduct FCC-required signal leakage testing and maintain required documentation.
Complete all assigned work orders, service tickets, and documentation accurately and timely within Company systems.
Maintain Company-issued vehicles, tools, equipment, and testing devices in safe working condition.
Prepare staking sheets, sketches, measurements, and other field documentation as assigned.
Maintain knowledge of applicable industry standards, including FCC, RUS, NEC, and Company procedures.
Protect customer information by complying with all Customer Proprietary Network Information (CPNI) requirements.
Promote Company products, services, and initiatives while providing outstanding customer service.
Collaborate effectively with other departments to ensure customer needs are met.
Participate in special projects and perform other duties as assigned.