Telecom Field Operations Manager - Lead & Elevate Team

CS Contract Solutions; Bedford (NH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

401k

Performance bonus

Job summary

Conexa Technologies, a CS Contract Solutions subsidiary, is seeking a Field Operations Manager to guide technicians across New Hampshire, Vermont and Maine, ensuring quality residential and business telecom services while maintaining profitability.

You will develop a proactive, customer-focused team that aligns with company policies and drives service excellence. The role requires hands-on leadership, training, and cross-functional collaboration with Frontier and contractors.

Qualifications

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email, and legacy systems.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians whose work includes installation and maintenance of residential, business, central office as well as design services and splicing activities.
• Serve as the single point of contact between Frontier and Contractors to resolve issues arising during the process of daily operations.
• Lead training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
• Lead a team of technicians who meet attendance and performance standards.
• Represent CS and Frontier with customers and governmental agencies.
• Celebrate successes, appropriately use rewards and recognition.
• Motivate team for continuous improvement and achievement of maximum performance.

Skills

Team management

Telecom operations

Project prioritization

Tools

Excel

Legacy systems

Job description

Conexa Technologies, a CS Contract Solutions subsidiary, is seeking a Field Operations Manager to guide technicians across New Hampshire, Vermont and Maine, ensuring quality residential and business telecom services while maintaining profitability.

You will develop a proactive, customer-focused team that aligns with company policies and drives service excellence. The role requires hands-on leadership, training, and cross-functional collaboration with Frontier and contractors.