Telecom Field Operations Manager

Conexa Technologies; Bedford (NH); Hybrid; USD 77,000 - 104,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

PTO

401k

Job summary

Conexa Technologies is seeking a Field Operations Manager to lead technicians in Florida, ensuring high-quality residential and business communications services while keeping profitability and adherence to company policies.

You will develop a skilled, customer-focused team, promote and sell telecom products, and deliver service experiences that exceed customer expectations; the role emphasizes training, safety, and performance.

Qualifications

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email, and legacy systems.
• Duty Management work will be scheduled on a rotation basis and pager duty will be required.
• Requires varying tours and hours including possible mandatory overtime and holidays.
• Must perform work with minimal supervision.
• Must be able to prioritize multiple projects and perform under pressure.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
• You will serve as the single point of contact between Frontier and Contractors to resolve issues arising during the process of daily operations.
• This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
• Will be responsible for leading a team of technicians who meet attendance and performance standards.
• Will represent CS and Frontier with customers and governmental agencies.
• Celebrates successes, appropriately uses rewards and recognition.
• Motivates team for continuous improvement and achievement of maximum performance.

Skills

Team leadership

Customer focus

Communication

Project prioritization

Safety and training

Tools

Excel

Legacy systems

Job description

Conexa Technologies is seeking a Field Operations Manager to lead technicians in Florida, ensuring high-quality residential and business communications services while keeping profitability and adherence to company policies.

You will develop a skilled, customer-focused team, promote and sell telecom products, and deliver service experiences that exceed customer expectations; the role emphasizes training, safety, and performance.