Field Operations Manager - NNE

CS Contract Solutions; Bedford (NH); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

401k

Performance bonus

Job summary

Conexa Technologies, a CS Contract Solutions subsidiary, is seeking a Field Operations Manager to guide technicians across New Hampshire, Vermont and Maine, ensuring quality residential and business telecom services while maintaining profitability.

You will develop a proactive, customer-focused team that aligns with company policies and drives service excellence. The role requires hands-on leadership, training, and cross-functional collaboration with Frontier and contractors.

Qualifications

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email, and legacy systems.

Responsibilities

• Manage the daily operation of outside and inside plant network services and technicians whose work includes installation and maintenance of residential, business, central office as well as design services and splicing activities.
• Serve as the single point of contact between Frontier and Contractors to resolve issues arising during the process of daily operations.
• Lead training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
• Lead a team of technicians who meet attendance and performance standards.
• Represent CS and Frontier with customers and governmental agencies.
• Celebrate successes, appropriately use rewards and recognition.
• Motivate team for continuous improvement and achievement of maximum performance.

Skills

Team management

Telecom operations

Project prioritization

Tools

Excel

Legacy systems

Job description

The Field Operations Manager's responsibilities are to manage technicians in Vermont, New Hampshire, and Maine to provide quality residential and business communications services on a profitable basis while adhering to company policies, procedures, and directives. Develop and maintain an aggressive, knowledgeable, customer focused team that promotes and sells telecommunications products and services while providing a service experience that exceeds the customer's expectations.

Why Work for Conexa Technologies, a subsidiary of CS Contract Solutions and its family of companies?

We offer highly competitive pay, health, vision, and dental insurance, PTO, and 401k. Conexa Technologies is growing rapidly and believes in promoting from within. We have many growth opportunities available.

Our culture is one that recognizes people are a company's number one asset. It is our goal to make sure you are supported in the field. We believe a supported technician is a productive technician, and a productive technician is a happy technician. We have incentivized competitions that promote safety and quality where you receive a bonus for doing what is already required.

What we are looking for...

Someone who takes pride in doing their best every day to deliver a quality product. Individuals who anticipate customers needs to offer them solutions for today and tomorrow. A person who listens to understand and not to respond. At Conexa we have a set of core values that we operate under. To work here, you will need to align with them.

• Honesty and Integrity
• Courage through Communications
• The 3 Es. Effort, Energy, and Execution
• Keep Your Axe Sharp

Role and Responsibilities for theField Operations Manager

• Manage the daily operation of outside and inside plant network services and technicians whose work includes the installation and maintenance of residential, business, central office as well as design services and splicing activities.
• You will serve as the single point of contact between Frontier and Contractors to resolve issues arising during the process of daily operations.
• This includes a major emphasis on training, coaching and development of employees with regards to new processes and quality standards, customer contact, safety, expense control and technical skills.
• Will be responsible for leading a team of technicians who meet attendance and performance standards.
• Will represent CS and Frontier with customers and governmental agencies.
• Celebrates successes, appropriately uses rewards and recognition.
• Motivates team for continuous improvement and achievement of maximum performance.

Preferred Qualifications for theField Operations Manager

• 2+ years of experience managing teams within a telecom technical environment.
• 2+ years of experience with installation, maintenance, and repair of POTS and HSI.
• 2+ years of experience with Excel, email, and legacy systems.
• Duty Management work will be scheduled on a rotation basis and pager duty will be required.
• Requires varying tours and hours including possible mandatory overtime and holidays.
• Must perform work with minimal supervision.
• Must be able to prioritize multiple projects and perform under pressure.
• Must negotiate timeframes for completion and meet critical deadlines.
• Must be willing and able to work with other coworkers to complete job assignments.

Compensation

This is a full-time salary-based position.