Telecom Engineer

TEKsystems; New York (NY); On-site; USD 76,000 - 96,000; Full time

Job summary

TEKsystems in Bronx, NY seeks a Hands-on Lead for the Unified Communications telecom group. You will report to the Director of Telecommunications and supervise a team of 10+ techs, handling UC service requests in Service-Now and coordinating vendor repairs.

You will oversee procurement, budgeting, invoice validation, and cost optimization, while maintaining documentation and inventories for mobile devices and telecom assets.

Qualifications

• Bachelor's degree in business, IT, or computer science.
• 5+ years in administration, office management, methods analysis, or MIS.
• Experience with data processing and MIS; telecom procurement and budgeting experience is a plus.

Responsibilities

• Lead a team of 10+ technicians and support UC service requests via Service-Now.
• Evaluate products and deploy UC, MDM, and cabling equipment as needed.
• Handle procurement, coordinate telecom and network repairs with vendors.
• Manage budgets, prepare cost estimates, and oversee invoices for wireless services.
• Maintain telecom documentation, audits, and inventory of devices.

Skills

Team leadership

UC/Telecom

Vendor management

Service-Now

Procurement

Budgeting

Project management

Mobile device management

Education

Bachelors in Business/IT/CS

Tools

ServiceNow

PBX

MDM

Cabling equipment

Job description

Description

This large Healthcare enterprise is looking for a Hands on Lead for their telecommunications team to join their team with their Unified Communications telecommunications group. This person will report directly to the Director of Telecommunications for the entire system. This group is a big team and they will be the support of the large end user environment of about 10,000 mobile devices and UC enterprise network. This person will manage a team of 10 or more techs as well as support all UC service requests in Central office the Service-Now ticketing system. Participate in the evaluation of products and the use of communications equipment (UC, MDM, cabling equipment. They will handle procurement, coordinates oversees telecom and network repairs and problem resolution by vendors and processes. They will also perform project and nonproject related tasks and activities to support team goals and objectives as well as manage mobile phone recycle and inventory program Sort, file and maintains alphabetical, numerical, and subject filing systems. They will also add information and adding new staff/information and systems performance. Will maintain inventory of telecommunications devices and prepare a list of supplies to be ordered. Maintain all emergency telecommunication documentation and perform monthly invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts. Will manage Service now ticket queue for both PBX and mobile and UC devices and perform monthly audits to determine if we should select a more costeffective plan, or need to update our mobile catalog, and communicate concerns to managers.

Responsibilities

• Manage a team of 10 or more technicians and support all UC service requests using the Service-Now ticketing system.




• Participate in evaluating products and using communications equipment such as UC, MDM, and cabling equipment.




• Handle procurement, coordinate telecom and network repairs, and problem resolution with vendors.




• Perform project and non-project related tasks to support team goals and objectives.




• Manage mobile phone recycling and inventory programs, including maintaining telecommunication devices inventory.




• Prepare a list of supplies to be ordered and maintain emergency telecommunication documentation.




• Perform monthly invoice analysis, validation, and payment approval on wireless invoices to ensure compliance with vendor contracts.




• Manage Service-Now ticket queues for PBX, mobile, and UC devices, and conduct monthly audits for cost-effective plans.




• Document, research, and troubleshoot reported issues and requests.




• Foster a business-oriented culture driven by continual service improvement techniques.




• Assist with the Enterprise Service Desk call volume and resolve end user help requests and incidents.




• Supervise and monitor staff, planning and assigning work, and reviewing subordinate work.




• Direct the preparation of departmental budgets and coordinate department activities for timely project completion.




• Prepare cost estimates for projects, reflecting equipment, man, and machine hours required.

Additional Skills & Qualifications

• Baccalaureate Degree in Business Administration, Information Technology, or Computer Science




• Five years of progressively responsible experience in administration, office management, methods analysis, and systems analysis.




• Experience in data processing and management information systems.

  Five years of progressively responsible experience in the fields of administration, office management, methods analysis, systems analysis and documentation, forms designs and control, two of which shall have been in data processing and management information systems.

Job Type & Location

This is a Contract to Hire position based out of Bronx, NY.

Pay and Benefits

The pay range for this position is $55.00 - $70.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Bronx,NY.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.