Desktop Support Technician

TEKsystems; North Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Vacation or Sick Leave

Job summary

TEKsystems is seeking a Desktop Support Technician to provide hands-on technical support for end users in North Chicago, IL. You will troubleshoot hardware, software, networking, and peripherals while delivering excellent customer service in a fast-paced environment.

The role focuses on Windows environments, AD user management, imaging, asset management, and collaboration with teams across manufacturing and warehouse settings.

Qualifications

• Experience supporting Windows 10 and Windows 11 environments.
• Strong knowledge of desktop hardware, operating systems, and troubleshooting.
• Experience administering user accounts and permissions in Active Directory.
• Working knowledge of TCP/IP, DNS, DHCP, wireless networking, and connectivity troubleshooting.
• Experience supporting printers, scanners, mobile devices, and other peripherals.
• Ability to work independently and manage multiple priorities in a manufacturing/warehouse setting.
• Strong verbal and written communication skills.
• Excellent customer service and end-user support experience.

Responsibilities

• Provide onsite and remote support for desktops, laptops, and end-user technology.
• Troubleshoot Windows 10/11 OS issues and perform deployments/imaging.
• Manage user accounts, permissions, and group memberships in Active Directory.
• Diagnose hardware, software, and application-related issues and escalate when needed.
• Support printers, scanners, and mobile devices; handle peripheral equipment.
• Troubleshoot TCP/IP, DNS, DHCP and wireless connectivity issues.
• Document steps and resolutions in ticketing system and track assets.
• Deliver strong customer service in manufacturing/warehouse environments.

Skills

Windows 10/11 Support

Desktop Hardware

Active Directory

Networking Basics

Wireless Networking

Printer/Peripheral

Mobile Device

Imaging/Deployment

Customer Service

Manufacturing/Warehouse IT

Job description

Job Summary

We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a fast-paced environment. This individual will be responsible for troubleshooting hardware, software, networking, and peripheral issues while delivering exceptional customer service. The ideal candidate will have experience supporting Windows environments, managing user accounts, and resolving technical issues across desktops, laptops, printers, and mobile devices.

Key Responsibilities

• Provide onsite and remote support for desktops, laptops, and end-user technology.


• Troubleshoot and resolve Windows 10 and Windows 11 operating system issues.


• Install, configure, image, and maintain desktop and laptop hardware.


• Manage user accounts, permissions, password resets, and group membership within Active Directory.


• Diagnose and resolve hardware, software, and application-related issues.


• Support printers, scanners, mobile devices, and other peripheral equipment.


• Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, wireless networks, and related technologies.


• Assist with device deployments, hardware refreshes, upgrades, and asset management activities.


• Document support activities, troubleshooting steps, and issue resolutions within the ticketing system.


• Escalate complex technical issues to appropriate teams when necessary.


• Deliver outstanding customer service while supporting users across manufacturing, warehouse, or industrial environments.

Required Qualifications

• Experience supporting Windows 10 and Windows 11 environments.


• Strong knowledge of desktop hardware, operating systems, and troubleshooting methodologies.


• Experience administering user accounts and permissions in Active Directory.


• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, wireless networking, and connectivity troubleshooting.


• Experience supporting printers, scanners, mobile devices, and other peripheral technologies.


• Ability to work independently and manage multiple priorities in a manufacturing, warehouse, or industrial setting.


• Strong verbal and written communication skills.


• Excellent customer service and end-user support experience.

Preferred Qualifications

• Experience with Microsoft 365 applications and services.


• Familiarity with ticketing systems and IT service management practices.


• Experience with PC deployments, imaging, and hardware refresh projects.


• CompTIA A+, Network+, or equivalent technical certifications.

Top Skills

• Windows 10 & Windows 11 Support


• Desktop Hardware Troubleshooting


• Active Directory Administration


• TCP/IP, DNS & DHCP


• Wireless Networking


• Printer & Peripheral Support


• Mobile Device Support


• Hardware Deployment & Imaging


• Customer Service


• Manufacturing/Warehouse IT Support

Job Type & Location

This is a Contract position based out of North Chicago, IL.

Pay And Benefits

The pay range for this position is $23.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in North Chicago,IL.

Application Deadline

This position is anticipated to close on Oct 17, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.