Contact Center Engineer - Cisco CVP/UCCE, Java

SmartRecruiters, Inc.; Newport Beach (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Infosys is seeking a skilled software engineer to contribute in requirements elicitation, architecture creation, and design artifacts, delivering high quality code within SDLC guidelines.

Must have hands-on experience with Cisco CVP applications (CVP, UCCE, CUIC), strong Java development skills, and production support in CVP Call Studio. Strong communication and fast learning are a plus for this role in Newport Beach, CA.

Qualifications

• Cisco CVP development and support.
• Java development experience.
• Experience with CVP Call Studio production support.

Responsibilities

• Involve in development and production support in IVR CVP/CVP Call Studio.
• Work with IT managers and vendor partners of client.
• Create design artifacts and contribute to SDLC compliance.

Skills

CVP Call Studio

Java

Cisco CVP/UCCE

Education

BE

Tools

CVP Call Studio

UCCE

CUIC

Job description

Infosys is seeking a skilled software engineer to contribute in requirements elicitation, architecture creation, and design artifacts, delivering high quality code within SDLC guidelines.

Must have hands-on experience with Cisco CVP applications (CVP, UCCE, CUIC), strong Java development skills, and production support in CVP Call Studio. Strong communication and fast learning are a plus for this role in Newport Beach, CA.