Regional Telecom Delivery Director – OSS/BSS & AI

NewRocket

Atlanta (GA)

Híbrido

USD 180.000 - 240.000

Jornada completa

Hace 2 días

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Equal Opportunity Employer

Descripción de la vacante

NewRocket is seeking a Delivery Director – Telecommunications to lead regional delivery across CSPs, OSS/BSS integrations, and ServiceNow platforms. You will manage client relationships, shape delivery strategy, and drive portfolio growth while ensuring telecom-grade SLAs and governance.

The role emphasizes leveraging agentic AI to enhance order management and service assurance. The position requires extensive CSP delivery experience, ServiceNow expertise (TSOM/CSM/TNI/FSM), and a leadership

Formación

15+ years in professional services or consulting delivery for CSPs
6+ years with ServiceNow telecom solutions: TSOM, CSM, TNI, FSM
Knowledge of order-to-activate, trouble-to-resolve, service assurance workflows
Familiarity with TM Forum standards (eTOM, ODA, SID) and TM Forum Open APIs
5+ years of people management experience
Strong leadership and communication across time zones
Ability to simplify complex OSS/BSS landscapes for executives

Responsabilidades

Deliver 5-star, SLA-grade telecom engagements across CSP portfolios
Build trusted relationships with telecom stakeholders to drive project success and growth
Ensure staffing depth with Telecom/OSS-BSS expertise on projects
Oversee SOW reviews, kickoff planning, and governance of delivery
Drive adoption of AI in service delivery to improve productivity and quality
Ensure OSS/BSS integration architectures follow TM Forum standards