Telecom Customer Service Representative

Hawkbrook; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Comprehensive training

Career progression

Wellbeing support

Employee assistance program

Inclusive culture

Job summary

Hawkbrook in Houston is seeking a friendly, motivated Customer Service Representative to join its Telecom Support team. You will handle customer inquiries across phone and account management, delivering professional, caring interactions and building lasting relationships.

No prior experience required; full training provided. The role offers clear opportunities for progression into senior support or team lead roles within a welcoming, inclusive workplace.

Qualifications

• Strong communication and active listening skills.
• A calm, supportive and patient approach.
• Comfortable working in a fast-paced environment.
• Basic IT proficiency (MS Office, email, CRM systems).
• Problem-solving mindset and attention to detail.
• Team-oriented and eager to learn.
• No specific qualifications required; all applicants welcome.

Responsibilities

• Provide accurate information and resolve issues in a timely manner
• Maintain detailed and clear customer records
• Work closely with internal teams to support customer needs
• Follow company procedures and contribute to service improvements
• Ensure a positive customer experience with every interaction

Skills

Communication

Active listening

Customer service mindset

Teamwork

Problem solving

Patience

Tools

MS Office

Email

CRM systems

Job description

We’re looking for a friendly, motivated Customer Service Representative to join our growing Telecom Support team. This role is ideal for someone who enjoys helping others, communicates clearly, and is looking to build a long-term career in customer service and client facing roles

You will handle customer enquiries as well as management of current accounts across, phone and personal relationship management ensuring every interaction is delivered with professionalism and care. Full training will be provided, and no previous experience is required—just the right attitude and willingness to learn.

Key Responsibilities

• Provide accurate information and resolve issues in a timely manner
• Maintain detailed and clear customer records
• Work closely with internal teams to support customer needs
• Follow company procedures and contribute to service improvements
• Ensure a positive customer experience with every interaction

About You

• Strong communication and active listening skills
• A calm, supportive and patient approach
• Comfortable working in a fast-paced environment
• Basic IT proficiency (MS Office, email, CRM systems)
• Problem-solving mindset and attention to detail
• Team-oriented and eager to learn
• (No specific qualifications required; all applicants welcome.)

What We Offer

• Comprehensive training and ongoing development
• Opportunities for progression into senior support or team lead roles
• Employee assistance program and wellbeing support
• Inclusive and supportive workplace culture