Telecom Customer Care Specialist

Liveoakfiber; Suwanee (GA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

100% company-paid medical, dental, and

Bonus potential

Job summary

LiveOak Fiber seeks a Customer Support Representative to be the first point of contact for customers, delivering exceptional service for telecom products and services. You will resolve inquiries promptly, document interactions in the CRM, and collaborate across teams to ensure satisfaction and retention.

The role emphasizes effective communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Basic computer proficiency, including navigating multiple systems simultaneously.
• Customer-focused mindset with the ability to build rapport and trust.

Responsibilities

• Responds to inbound calls, emails, and chats in a professional and timely manner.
• Assists customers with account management, billing questions, service changes, and product information.
• Troubleshoots and resolves basic technical issues with internet, phone, and/or TV services.
• Documents all customer interactions accurately in the CRM system.
• Escalates complex issues to appropriate departments while maintaining ownership until resolution.
• Follows up with customers to ensure satisfaction and issue resolution.

Skills

Communication

Problem solving

Multitasking

Tech aptitude

Customer focus

Education

High school diploma or equivalent

Tools

CRM software

Job description

LiveOak Fiber seeks a Customer Support Representative to be the first point of contact for customers, delivering exceptional service for telecom products and services. You will resolve inquiries promptly, document interactions in the CRM, and collaborate across teams to ensure satisfaction and retention.

The role emphasizes effective communication, problem-solving, and the ability to manage multiple tasks in a fast-paced environment.