Fiber Network Support Specialist — Voice & Data

Liveoakfiber; Suwanee (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

100% company-paid medical, dental, vision benefits

Bonus potential

Job summary

LiveOak Fiber in Suwanee, Georgia is seeking a Technical Support Representative to provide technical assistance to customers regarding voice and data services. Key responsibilities include troubleshooting network issues and collaborating with internal teams to resolve customer concerns.

The ideal candidate will have at least 2 years of technical support experience, strong communication skills, and a customer service orientation. This position comes with comprehensive benefits and opportunities for career growth at LiveOak Fiber.

Qualifications

• Minimum 2 years of technical support experience with networking or telecommunications background.
• Experience supporting voice services and provisioning new customer accounts.
• Familiarity with billing and provisioning platforms.

Responsibilities

• Provide frontline technical assistance to customers by troubleshooting service issues.
• Assist with provisioning of voice and data services.
• Collaborate with internal teams to ensure an excellent customer experience.

Skills

Customer service orientation

Communication skills

Troubleshooting

Networking principles

Organizational skills

Problem-solving abilities

Education

Associate degree or equivalent experience

Tools

Calix Cloud

Customer service platforms

Ticketing systems

Job description

LiveOak Fiber in Suwanee, Georgia is seeking a Technical Support Representative to provide technical assistance to customers regarding voice and data services. Key responsibilities include troubleshooting network issues and collaborating with internal teams to resolve customer concerns.

The ideal candidate will have at least 2 years of technical support experience, strong communication skills, and a customer service orientation. This position comes with comprehensive benefits and opportunities for career growth at LiveOak Fiber.