Customer Care Specialist - Remote Options

CNX; United States; Remote; USD 2.800 - 3.800; Vollzeit

Zusammenfassung

CNX in Davao City is seeking a Customer Care Specialist to handle inquiries via phone, chat, or email, ensuring resolution of routine issues while maintaining quality service.

You will verify customer information, document interactions, and follow established procedures to meet KPIs. Strong communication, patience, and teamwork are essential for success in a fast-paced, high-volume environment.

Qualifikationen

• High school diploma or equivalent required.
• Courteous with strong customer service orientation.
• Proficient in basic computer navigation and office software.
• Able to communicate clearly, both verbally and in writing.
• Detail oriented with good organizational skills.
• Capable of multitasking in a fast-paced environment.
• Team player who can also work independently.
• Demonstrates patience in all customer interactions.
• Willing to rotate shifts as needed.
• Eligibility may vary by country/program.

Aufgaben

• Interface with customers via inbound/outbound calls or internet to resolve routine issues.
• Clarify requirements and use resources to provide resolution.
• Greet customers courteously and maintain professional tone.
• Maintain knowledge of client products/services.
• Document interactions accurately in case/workflow systems.
• Contribute to activities to improve customer satisfaction and business performance.
• Offer additional products or services when appropriate.
• Respond to inquiries by referring to published materials or senior staff.

Kenntnisse

Customer service

Verbal communication

Written communication

Multitasking

Teamwork

Attention to detail

Adaptability

Patience

Problem solving

Ausbildung

High school diploma

Tools

PC knowledge

Jobbeschreibung

CNX in Davao City is seeking a Customer Care Specialist to handle inquiries via phone, chat, or email, ensuring resolution of routine issues while maintaining quality service.

You will verify customer information, document interactions, and follow established procedures to meet KPIs. Strong communication, patience, and teamwork are essential for success in a fast-paced, high-volume environment.