Remote-Ready Customer Care Specialist

CNX; United States; Remote; USD 3,800 - 5,700; Full time

Job summary

CNX in Cebu City seeks a Customer Care Specialist to handle inbound/outbound calls and online inquiries, resolving routine problems and delivering quality service aligned with contract KPIs.

You will greet customers, maintain product knowledge, document interactions, and collaborate with teammates to improve satisfaction. High school diploma with some experience preferred; strong communication and multitasking skills are essential.

Qualifications

• High school diploma preferred with 3–6 months relevant experience.
• Strong customer service orientation is required.
• Good written and verbal communication skills; basic PC knowledge.

Responsibilities

• Interface with customers via inbound/outbound calls or online channels to resolve routine issues.
• Meet contractual KPIs and maintain accurate call records.
• Greet customers courteously and maintain a professional demeanor; build rapport.

Skills

Customer service

Communication (written and verbal)

Computer navigation

Attention to detail

Multi-tasking

Teamwork

Empathy

Adaptability

Education

High school diploma with three to six months of relevant experience preferred

Job description

CNX in Cebu City seeks a Customer Care Specialist to handle inbound/outbound calls and online inquiries, resolving routine problems and delivering quality service aligned with contract KPIs.

You will greet customers, maintain product knowledge, document interactions, and collaborate with teammates to improve satisfaction. High school diploma with some experience preferred; strong communication and multitasking skills are essential.