Director, Support Engineering

Mavenir Systems, Inc.; Richardson (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Mavenir Systems, Inc. is seeking an experienced operations engineer to deploy, integrate, and support telecom solutions in Access and Packet Core domains. You will work with sales, product management, and engineering to ensure readiness and adherence to SLAs.

The role requires a Bachelor's degree in a related field and 5+ years in telecom operations, including leadership experience and Unix/Linux deployment in data centers.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or related field.
• 5+ years in telecommunications operations and software deployment.
• 3+ years in people management/technical leadership.
• 1+ year deploying and supporting Unix/Linux telecom products in data centers.

Responsibilities

• Deploy and support telecom software in access and packet core domains.
• Collaborate with sales, product management, engineering, testing, and support teams.
• Ensure operational readiness, meet SLAs, and manage incidents and root-cause analyses.

Skills

Telecom operations

Software deployment

Team leadership

Unix/Linux

Education

Bachelor's degree in Computer Science/Engineering

Job description

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.

Role Summary Accountable for all operational aspects of deploying, integrating, and supporting solutions in the Access and Packet Core sub-domains for mobile carrier client(s). Work closely with peers in sales, product management, system engineering, software development, testing, global support, deployment, and 3rd parties, to provide the best possible service that meets customer operational readiness expectations and adheres to contractual obligations such as service level agreements. Serve as operational representative to the customer for domain and proxy customer requirements towards the organization. Update the customer about roadmaps, new releases, incidents, and operational performance.

Key Responsibilities

Requires a Bachelor's degree (or foreign equivalent) in Computer Science, Computer Engineering, Electrical Engineering or a directly related field plus five (5) years of experience in telecommunications operations.

• Five (5) years of experience in the following (experience may be gained concurrently): Telecom operations specifically with software deployment, and support Mobile Telecommunication architectures and protocols (SS7, 3G, IMS, VoIP, LTE, Vol TE, VoWiFi, RTP, SDP, or Diameter).
• Three (3) years of experience in the following (experience may be gained concurrently): People management and technical leadership, or equivalent experience leading multinational teams.
• One (1) year of experience in the following (experience may be gained concurrently): Deploying, supporting, and designing Unix/Linux based telecom products and solutions in datacenters.

Software development life cycle components include requirements, specifications, design, and testing. Implementing and validating secure, real-time network access with session border controllers. Evaluating technical and product requirements and translating these into a fully operational solution deployment. Incident management including the coordination of cross disciplinary teams towards a timely service restoration, customer communication, and root-cause analysis. This position qualifies for the employee referral program.

Accessibility

Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you are a US applicant in need of special assistance or an accommodation while seeking employment, please e‑mail [e-mail] or call: [phone]. We will make a determination on your request for reasonable accommodation on a case‑by‑case basis.

Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status. We embrace disruptive, innovative technology architectures and business models that drive service agility, flexibility, and velocity. With solutions that propel NFV evolution to achieve web‑scale economics, Mavenir offers solutions to help CSPs with cost reduction, revenue generation, and revenue protection. We have strong values and are always looking for like‑minded individuals to join us in the path to change the shape of our industry.

United: One Company; One team; One Unified Vision Passionate: Big thinkers with audacious ideas and solutions Honorable: Integrity, respect and commitment is in our DNA. Fearless: Courageous, bold, determined and challengers of the ‘norm’.

PLEASE NOTE: Mavenir will only communicate with you about your application through an “@Mavenir.com” or “[e-mail]” email address. Further, our site (including recruiting information) is only available at the “mavenir.com” and myworkdayjobs.com domains.

If you have any question about your application or a communication from us, please do not hesitate to reach out to us at [phone] or email [e-mail].