Telecom Billing Analyst

Advantage Communications Group; United States; On-site; USD 63,000 - 73,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company-m​

Paid time off

Life insurance

Employee wellness programs

Professional development and learning

Job summary

Advantage Communications Group is seeking an Expense Analyst to join our team to support customer billing operations by processing invoices, validating billing information, researching routine billing exceptions, completing reconciliations, and supporting payment readiness activities.

The role develops knowledge and analytical skills to independently manage customer billing while building expertise in telecom expense management, under established processes and guidance.

Qualifications

• 1-2 years in billing operations, finance operations, or analytical role.
• Strong attention to detail.
• Analytical and problem-solving abilities.
• Ability to manage recurring deadlines.
• Willingness to learn telecom billing and customer requirements.

Responsibilities

• Process assigned customer invoices from loaded status through completion following established procedures.
• Validate invoice details, billing periods, account info, charges, and customer requirements.
• Research and resolve routine billing exceptions with guidance from senior team members.
• Complete reconciliations between invoices and inventory reports, identifying discrepancies for review.
• Support allocation coding, payment readiness activities, approvals, and past-due research.
• Submit and monitor routine provider disputes using established processes.
• Maintain accurate billing documentation and customer records.
• Communicate with Service Delivery Managers, Inventory Analysts, Data Acquisition, providers, and internal partners.
• Escalate complex billing issues or recurring trends to senior analysts or management.

Skills

Billing operations

Attention to detail

Analytical skills

Deadline management

Willingness to learn telecom billing

Job description

Advantage Communications Group is seeking an Expense Analyst to join our team to support customer billing operations by processing invoices, validating billing information, researching routine billing exceptions, completing reconciliations, and supporting payment readiness activities.

The role develops knowledge and analytical skills to independently manage customer billing while building expertise in telecom expense management, under established processes and guidance.