Telecom Billing Specialist — Revenue & Invoicing

RiseMe; Charlotte (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health benefits

PTO (paid time off)

401K program

Job summary

Conterra Networks, headquartered in Charlotte, NC, is seeking a Billing Specialist to manage end-to-end billing for fiber transport, Ethernet, Hosted Voice/OneVoice, and Managed Services. The role emphasizes accurate invoicing, cash application, and resolving billing issues while ensuring compliance with internal controls.

You will collaborate with Sales, Service Fulfillment, Customer Care, Collections, and Accounting to minimize revenue leakage and ensure timely invoices.

Qualifications

• 2+ years of billing experience in a complex, high-volume environment.
• Excellent verbal and written communication skills.
• Proven analytical and problem-solving abilities.
• Strong customer-centric approach and ability to handle multiple tasks.

Responsibilities

• Perform accurate order entry and billing setup for all products and services.
• Generate and review monthly recurring and non-recurring invoices.
• Apply customer payments accurately and research unapplied cash and discrepancies.
• Research billing inquiries, disputes, and provide needed documentation for adjustments.

Skills

Billing experience

Analytical thinking

Customer service

Verbal & written communication

Tools

Salesforce

Sitetracker

Job description

Conterra Networks, headquartered in Charlotte, NC, is seeking a Billing Specialist to manage end-to-end billing for fiber transport, Ethernet, Hosted Voice/OneVoice, and Managed Services. The role emphasizes accurate invoicing, cash application, and resolving billing issues while ensuring compliance with internal controls.

You will collaborate with Sales, Service Fulfillment, Customer Care, Collections, and Accounting to minimize revenue leakage and ensure timely invoices.