Telecom Analyst

On-Demand Group; Saint Paul (MN); On-site; USD 82,656 - 96,432; Part time

Benefits offered by this job

Healthcare insurance

Dental insurance

Vision insurance

Job summary

A leading telecommunications solutions provider is seeking a Telecom Analyst for a 6-month remote contract. The role involves supporting and enhancing telecommunications technology and managing integrations. Candidates should have over 10 years of experience in telecommunications, along with knowledge of cloud-based phone systems like AWS Connect and tools such as 8x8 and Five9. Excellent communication skills and problem-solving abilities are essential. Competitive hourly compensation is offered.

Qualifications

• 10+ years’ experience in telecommunications technology support.
• Experience with cloud-based phone systems and call center configurations.
• Working knowledge of telecom integrations and vendor management.

Responsibilities

• Support, maintain, and enhance telecommunications technology.
• Develop strategies for telecom expansion.
• Maintain dashboards and support invoice payments for telephony systems.

Skills

Cloud-based phone systems

AWS Connect

Zoom telephony integrations

Teams telephony integrations

Telecom troubleshooting

Customer service

Tools

8x8

Five9

Job description

On-Demand Group is currently seeking for a Telecom Analyst for a 6-month contract engagement.

Job Type: 6-month Contract

Job Location: Remote

Position Summary: Provide support and work alongside the Telephony team to plan the future & Enhancements for our Telecom systems, to connect us internally, and externally with our clients.

Duties and Responsibilities:

To work along with the Telecoms Analyst to help support, maintain and enhance our telecommunications technology. Provide access, hardware device options and telecom service and support. Works on integration initiatives that combine telecommunications technologies with other networking systems and communication/collaboration platforms. Develops strategies for telecom expansion within and between company facilities. Support our global Mobile contracts. Will have responsibility to support invoice payments for all telephony systems and maintain dashboards.

Qualifications

Experience: 10+ years’ experience

Preferred Experience:

Experience with Cloud based phone systems, including call center configurations and cross system designs.

AWS Connect is a must at Intermediate level.

Working knowledge of 8x8 and Five9.

Experience with Zoom and Teams telephony integrations.

Experience dealing with Global Telecoms for Mobile providers.

Experience with telecom troubleshooting and Installations.

Excellent verbal and written communication skills and strong customer service.

Ability to work independently, as well as on a team.

Strong organization, problem analysis, and problem-solving skills necessary.

Knowledge of working on a global phone system.

Knowledge of Networks, DNS, Servers, Security and telephony integrations with Prem-based devices

Experience with VoIP traffic and QoS management.

Experience managing telecom vendors.

Experience with security aspects of telephony platforms.

Physical Demands

Typical office environment which includes extended periods of time sitting or standing, working on a personal computer, typing, using a mouse, using a phone and participating in video conferences, etc.

The projected hourly range for this position is $60 to $70.

On-Demand Group (ODG) provides employee benefits which includes healthcare, dental, and vision insurance. ODG is an equal opportunity employer that does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other characteristic protected by law.