RN Telecare Clinical Operations Manager (Overnight)

Vitas Healthcare Corporation; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Vitas Healthcare Corporation is looking for an experienced professional to manage patient care operations in Phoenix, Arizona. The ideal candidate will possess at least two years of hospice experience and be skilled in customer service and clinical management. This role includes responsibilities such as supervising the Telecare and Program teams, handling escalated patient care issues, and leading operational initiatives. A valid Registered Nurse License is required and familiarity with MS Office applications is preferred.

Qualifications

• Minimum of two years of hospice experience.
• Supervisory experience in a Call Center/Customer Service environment.
• Strong track record in clinical and customer service complaint management.

Responsibilities

• Support Program and Telecare with escalated patient care.
• Manage after-hours staffing needs.
• Facilitate meetings and coordinate with team leaders.

Skills

Hospice experience

Customer service management

Clinical management

Data analysis

Organizational skills

Communication skills

Education

Associates degree in Nursing

Registered Nurse License

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Vitas Healthcare Corporation is looking for an experienced professional to manage patient care operations in Phoenix, Arizona. The ideal candidate will possess at least two years of hospice experience and be skilled in customer service and clinical management. This role includes responsibilities such as supervising the Telecare and Program teams, handling escalated patient care issues, and leading operational initiatives. A valid Registered Nurse License is required and familiarity with MS Office applications is preferred.