Tele Tech Support Specialist

RADIOLOGY ASSOCIATES OF ALBUQUERQUE PA; Albuquerque (NM); On-site; USD 38,000 - 46,000; Full time

Job summary

RADIOLOGY ASSOCIATES OF ALBUQUERQUE PA is seeking a dedicated administrative support member to assist Teleradiology physicians and clients.

The role includes handling communications, paperwork flow, equipment maintenance, and on-call weekend coverage, with a Monday-Friday schedule 6am-2pm and overtime as available.

Candidates should have a high school diploma, at least one year in healthcare, and proficiency with RIS/PACS and Microsoft Office.

Qualifications

• High School diploma or GED required.
• Minimum of one year experience in a healthcare or physician group environment.
• Knowledge of medical terminology preferred.
• Proficient in Microsoft Office (Outlook, Word, Excel).
• Strong communication and organizational skills.

Responsibilities

• Maintain communication between sites and physicians with calls.
• Manage and track all flow of paperwork.
• Responsible for equipment and area maintenance.
• Assist radiologists in general workflow and troubleshoot system errors.
• Carry out on-call weekend rotation as scheduled.
• Ensure department security and emergency contact procedures.

Skills

Communication

Organization

Phone etiquette

Time management

Professionalism

Attention to detail

Education

High School diploma or GED

Tools

RIS

PACS

PowerScribe

EPIC

Nuance

Job description

Position SummaryThis position provides a variety of support functions to both Teleradiology physicians and clients.Position ScheduleScheduled shift is Monday through Friday 6am-2pm with on call weekend rotation. Option to pick up additional overtime shifts, when available.Individual Character RequirementsAll employees are expected, as part of their job requirements, to:Work collaboratively with othersContribute to the success of their departmentCommunicate effectivelyBe organized, neat and time efficientBe accountable and responsible in carrying out their dutiesFollow company policiesConduct themselves professionally, with self-control, andContribute to a positive work environmentReportingThis position reports directly to the Teleradiology Manager and indirectly to RAA Teleradiology physiciansTypical Working ConditionsWork is performed in an office setting. It involves day, evening and week-end work with call coverage. Consistent attendance is mandatory. The majority of the employee’s time is spent in the Teleradiology area, which will require long periods of sitting. Manual dexterity sufficient to use office equipment and fold laundry is required.Duties and ResponsibilitiesMaintain communication between sites and physicians, which involves handling both incoming and outgoing telephone calls.Maintain Monthly Tracking Log.Manage and track all flow of paperwork.Responsible for equipment and area maintenance including fax machines, dictation equipment, computers and general upkeep of the department.Responsible for knowledge and use of various software applications (RIS, PACS, PowerScribe, Actionable Findings, Nuance, etc.)Assist with looking up prior imaging for clinicAssist radiologists in general workflow, troubleshooting system errors, making calls for the Radiologists for pathology results.Wash, dry and appropriately fold laundry (per folding instructions) daily.Stock refrigerator with drinks as needed.Secure building by conducting a walk through to check perimeter. Monitor building and MRI alarms and utilize emergency phone tree if needed (after hours shifts only).Perform additional duties as assigned.Knowledge of medical terminology preferred.Proficient in usage of various office equipment and computer software applications such as Internet and Microsoft Office Suite: Outlook, Word and Excel.Gains proficiency in Radiologic Radiology Information System (RIS) and Hospital Information System (HIS), RAA & Hosptial PACS, Actionable Findings software, MedInformatics, EPIC, PenRad, Nuance, Powershare, PowerScribe, PenLung, Qgenda, OnRad portal, InteleViewer & InteleBrowser is required.Ability to examine documents for correctness and interpreting their accuracy, gathering, analyzing, and evaluating data.Ability to communicate, follow, comprehend and present data in verbal and written forms using proper grammar, spelling, and punctuation.Demonstrates excellent phone etiquette.Ability to promote excellent interpersonal skills.Establish and maintain effective work relations with staff, vendors, and affiliated associates.Education: High School graduation or GEDExperience: Minimum of one year experience in a healthcare or physician group environment