Técnico de Sueño de CSR

Capital Medical And Surgical Inc; Tallahassee (FL); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Profit sharing

Job summary

Capital Medical And Surgical Inc. is hiring a full-time Customer Service Representative for our DME team in Tallahassee, FL. The role emphasizes handling CPAP/BiPAP setup, benefits verification, and multi-program navigation with a strong phone presence.

You will interact with physicians, hospital staff, therapists, and marketing teams, ensuring accurate documentation and timely authorizations. A friendly, bilingual candidate is favored.

Qualifications

• Customer service experience in an office/administrative environment.
• Experience in Medicare and commercial insurance benefit verification.
• Knowledge of Medicare coverage criteria of DME and home health, preferred.
• Brightree experience, preferred.
• High level of comfort on the phone.
• Ability to multi-task and maintain a high level of accuracy.
• Experience in DME/home health intake, preferred.
• Experience in setting up CPAP and BiPAP, preferred.
• Experience in CMN Renewals and Re-Authorizations
• Experience with computers.
• Friendly/outgoing personality and a passion for helping people.
• Preference given to bilingual "English/Spanish".

Responsibilities

• Processing all new Durable medical equipment (DME) orders by ensuring all the appropriate documentation and records are received.
• Daily communication with physician offices, hospital case managers, office administrative staff, respiratory therapists and company marketing representatives.
• Calling and scheduling patients for setup of Durable Medical Equipment (DME) including CPAP and supplies.
• Setting up CPAP and BiPAP
• Calling and verifying patient insurance benefits through Availity and other insurance sites
• Requesting authorizations for DME from different commercial insurance companies

Skills

Customer service

Phone skills

Multi-tasking

Office/administrative experience

Bilingual English/Spanish

Tools

Brightree

Availity

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Profit sharing

Job Description

Seeking dynamic talented candidates to join our fast growing DME team!

We have an immediate opening for a full time Customer Service Representative. Candidate must have prior customer service experience, especially in CPAP/BiPAP set-up, compliance and re-supply procedures, be able to navigate between multiple programs, multi-task on the computer and answer phones.

Responsibilities

• Processing all new Durable medical equipment (DME) orders by ensuring all the appropriate documentation and records are received
• Daily communication with physician offices, hospital case managers, office administrative staff, respiratory therapists and company marketing representatives
• Calling and scheduling patients for setup of Durable Medical Equipment (DME) including CPAP and supplies
• Setting up CPAP and BiPAP
• Calling and verifying patient insurance benefits through Availity and other insurance sites
• Requesting authorizations for DME from different commercial insurance companies

Requirements

• Customer service experience in an office/administrative environment
• Experience in Medicare and commercial insurance benefit verification
• Knowledge of Medicare coverage criteria of DME and home health, preferred
• Brightree experience, preferred
• High level of comfort on the phone
• Ability to multi-task and maintain a high level of accuracy
• Experience in DME/home health intake, preferred
• Experience in setting up CPAP and BiPAP, preferred
• Experience in CMN Renewals and Re-Authorizations
• Experience with computers
• Friendly/outgoing personality and a passion for helping people
• Preference given to bilingual "English/Spanish"

Job Type: Full-time