Customer Service Representative

SLEEP RX LLC; Highland (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Paid time off & holidays

Opportunities for growth and advancement

Job summary

A growing medical equipment provider in Highland, Michigan, is seeking a compassionate DME Customer Service Representative. You will be the first point of contact for patients, ensuring a smooth experience from intake to delivery. Responsibilities include answering inquiries, processing orders, and educating patients on equipment usage. Ideal candidates will have customer service experience in healthcare, strong communication skills, and attention to detail. Competitive pay and supportive team environment are offered.

Qualifications

• 1+ year of customer service experience, preferably in healthcare or DME.
• Knowledge of insurance verification and Medicare/Medicaid guidelines is preferred.
• Ability to multitask effectively in a fast-paced environment.

Responsibilities

• Answer inbound calls and respond to patient inquiries regarding DME products and services.
• Process orders, verify insurance eligibility, and obtain authorizations.
• Educate patients on equipment use and coverage.

Skills

Customer service experience

Communication skills

Problem-solving skills

Attention to detail

Bilingual (Spanish/English)

Tools

EMR/CRM systems

Microsoft Office

Job description

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

About Us

Aura Healthcare / Sleep Rx is a growing Durable Medical Equipment (DME) provider dedicated to improving the quality of life for our patients. We specialize in supplying high-quality medical equipment and personalized support to individuals, families, and healthcare providers.

Position Overview

We are seeking a compassionate, detail-oriented DME Customer Service Representative to join our team. In this role, you will be the first point of contact for patients, caregivers, and referral sources, ensuring a smooth and supportive experience from intake to delivery.

Key Responsibilities

• Answer inbound calls and respond to patient inquiries regarding DME products and services
• Process orders, verify insurance eligibility, and obtain authorizations
• Coordinate with clinical staff, referral sources, and delivery teams
• Maintain accurate patient records and documentation
• Educate patients on equipment use, policies, and coverage
• Resolve concerns with professionalism, empathy, and urgency

Qualifications

• 1+ year of customer service experience (healthcare or DME experience preferred)
• Knowledge of insurance verification, Medicare/Medicaid guidelines (preferred)
• Strong communication and problem-solving skills
• High attention to detail and ability to multitask
• Proficiency in EMR/CRM systems and Microsoft Office
• Bilingual (Spanish/English) is a plus

What We Offer

• Competitive pay
• Health, dental, and vision benefits
• Paid time off & holidays
• Supportive team environment
• Opportunities for growth and advancement

Why Join Us?

At Aura Healthcare / Sleep Rx, you’re not just filling a role — you’re making a difference. Every call you take helps someone access the equipment they need to live safely and comfortably.