CUSTOMER SERVICE REP

ADP, Inc.; Town of Florida (NY); On-site; USD 37,000 - 42,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Dental insurance

Vision insurance

Job summary

ADP, Inc. in Doral, FL is seeking a Customer Service Representative (CSR) with DME/HME experience. You will answer calls, process orders, verify insurance, and provide stellar service to patients, providers, and insurers.

The role requires strong communication, attention to detail, and coordination across departments to ensure timely delivery of equipment and services. Hours Monday–Friday 9:00 AM–5:00 PM; shift 8:30 AM–5:00 PM.

Qualifications

• Experienced in DME/HME customer service is preferred.
• Knowledge of insurance verification processes is a plus.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Handle inbound/outbound calls from patients, providers, and insurance companies.
• Provide information on DME/HME products, order status, and insurance coverage.
• Deliver professional, empathetic support and elevate concerns when needed.
• Process incoming and outgoing orders accurately and efficiently.
• Verify insurance eligibility, benefits, and patient qualifications for equipment.
• Coordinate with delivery staff, technicians, and warehouse teams to schedule and track deliveries or pickups.
• Document all patient interactions, order activity, and communications in Brightree or other systems.
• Maintain HIPAA compliance and company policies for patient records.
• Work with intake, billing, warehouse, and clinical teams to ensure seamless service.

Skills

Verbal communication

Written communication

Multitasking

Prioritization

Problem solving

Rapport with patients

Team oriented

Customer service

Tools

Brightree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CUSTOMER SERVICE REP

Full Time Doral, FL, US

Salary Range: $18.00 To $20.00 Hourly

Job Summary

We are seeking a Customer Service Representative (CSR) with experience in Durable Medical Equipment (DME/HME) to join our team. The CSR is responsible for answering calls, processing orders, verifying insurance, and providing outstanding service to patients, caregivers, healthcare providers, insurance companies, and vendors. This role requires strong communication skills, attention to detail, and the ability to coordinate across departments to ensure timely and accurate delivery of equipment and services.

Key Responsibilities

Customer Interaction & Support

• Handle inbound/outbound calls from patients, providers, and insurance companies
• Provide information on DME/HME products, order status, and insurance coverage
• Deliver professional, empathetic support and elevate concerns when needed

Order Management & Intake

• Process incoming and outgoing orders accurately and efficiently.
• Verify insurance eligibility, benefits, and patient qualifications for equipment.
• Coordinate with delivery staff, technicians, and warehouse teams to schedule and track deliveries or pickups.

Documentation & Compliance

• Document all patient interactions, order activity, and communications in Brightree or other order management systems.
• Maintain compliance with HIPAA and company policies regarding patient records.
• Prepare and update required forms, including letters of medical necessity.
• Work closely with intake, billing, warehouse, and clinical teams to ensure seamless patient service.
• Reschedule patient appointments and notify patients as required.
• Provide clear communication with internal departments to support patient care needs.
• Stay informed of changes in insurance guidelines, Medicare/Medicaid policies, and company procedures.
• Maintain a knowledge base of products, services, and regulatory requirements.
• Provide suggestions for improving workflows, patient satisfaction, and service efficiency.

Required Skills & Qualifications

• Previous DME/HME customer service experience preferred.
• Familiarity with Insurance verification processes is a plus.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Strong problem-solving skills and ability to build rapport with patients and providers.
• Professional demeanor with a positive, team-oriented attitude.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• 401(k)
• Health insurance
• Paid time off
• Vision insurance

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Hours of Operation

Monday-Friday 9:00 Am-5:00 PM

Shift Hours 8:30 AM- 5:00 PM