System Administrator 1

M.C. Dean, Inc.; Phoenix (AZ); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Leadership training

Tuition reimbursement

Open communication with leadership

75 years in business

Job summary

M.C. Dean, Inc. is seeking a Tier-1 IT Help Desk professional to monitor, maintain, and test physical access control, CCTV, and IT systems in support of endpoint devices. You will provide frontline user support, triage calls, and document steps before escalating to senior staff.

Responsibilities include monitoring system logs, configuring Windows, applying STIGs, updating antivirus, and supporting application installations. Flexibility for shifts and on-site work is expected.

Qualifications

• BS degree or 0+ years progressive experience; or HS diploma with 6+ years progressive experience.
• Experience performing triage on system problems and resolving issues.
• Knowledge of Windows patching and vulnerability remediation.
• Basic networking knowledge: VLANS and routing.
• Experience with security electronics and access control systems is desirable.

Responsibilities

• Provide Tier 1 helpdesk support for IT systems and security devices.
• Triage phone calls, document troubleshooting steps, and escalate as needed.
• Monitor enterprise system status and notify senior admins of outages.
• Assist with system configuration, imaging, antivirus, and STIGs for Windows.
• Support installation, configuration, and maintenance of third-party applications.
• Document SOPs and builds; participate in preventive maintenance and logs review.

Skills

System administration

Troubleshooting

Networking basics

Security systems knowledge

Documentation & reporting

Education

BS degree

HS Diploma or equivalent

Tools

Genetec Access Control System

Genetec Video Management System

Windows OS administration

Job description

Overview

About M.C. Dean

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

Responsibilities

What you’ll do:

In this role you will be working as part of a team to monitor, maintain, and test Physical Access Control, CCTV, PSIM and other electronic security systems and support implementation, troubleshooting and maintenance of Information Technology (IT) systems in support of the endpoint devices. The position provides Tier 1 helpdesk support.

Main responsibilities include but are not limited to:

• Provide assistance to end users in accessing and using IT systems.
• Answer Help desk phone calls; triage initial phone calls providing support and determine when escalation is required.
• Utilize technology-based problem tracking system (i.e., ticketing system) to document helpdesk phone calls; document troubleshooting steps prior to completing ticket and or escalating to next level of support.
• Monitor Enterprise system status for problems such as network outages and or degraded services; provide initial troubleshoot notify proper Sr. Level administrators when required.
• Support daily operations to include monitoring and reviewing system logs.
• Support configuration and management of Windows operating systems and install/load operating system software.
• Support desktop hardware and operating system set-up, imaging software loading, and antivirus updates.
• Support application of Security Technical Implementation Guides (STIGs) to Windows based operating systems (servers and workstations).
• Support installation, configuration, and maintenance of 3rd party applications.
• Performs root cause analysis on significant issues at appropriate level of support.
• Support preventive maintenance actions including system back-ups, error log reviews, database size analysis, and integrity checks.
• Stay current with technological developments and make recommendations for ways to take advantage of new and emerging technology.
• Contribute to technical documentation such as standard operating procedures (SOP) and as builds for both technical and non-technical audiences.
• Perform all duties under direct supervision.

Qualifications

Education/Experience:

• BS degree and 0+ Years of progressive experience or
• HS Diploma or Equivalent and 6+ Years of progressive experience
• Requires some system administrator experience in performing triage on system problems, resolving system problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
• Demonstrated understanding of Windows patching and vulnerability remediation.
• Basic knowledge of large-scale networking, VLANS and routing.
• Requires reliable attendance at customer site during work hours required by customer.
• Requires the ability to work flexible shifts that include nights, weekends, holidays and on-call as needed.
• Demonstrated background working with multidisciplinary teams.
• Demonstrated time management and organization skills to meet deadlines and quality objectives.
• Able to use MS Excel, Word, Visio, and PowerPoint.
• Certification\Experience in Genetec Access Control System and Genetec VideoManagement System desired.
• Experience programming/administrating Access Control Systems of any type desired.
• Experience with installation, troubleshooting, and testing of security electronics equipment desired.
• Access management to include clearance and user credentials. Routine audits of cardholders, accesses and clearances.

What we offer:

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.