Technical Operations Administrator

Peak Technologies, Inc.; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Peak Technologies, Inc. in Miami is seeking a skilled IT Administrator to oversee the organization’s IT infrastructure. This includes daily administration, maintenance, and optimization of servers, networks, and cloud resources to ensure security and compliance. The role requires strong expertise in troubleshooting and collaboration with various teams.

The ideal candidate will have a degree in Information Technology and 2–5 years of experience in IT systems administration. Relevant certifications are preferred, and proficiency in cloud platforms like AWS and Azure is essential.

Qualifications

• 2–5 years of experience in IT systems or network administration.
• Relevant certifications (e.g., ISC2, ITIL) preferred.
• Experience with patch management, backup, disaster recovery, and compliance.

Responsibilities

• Administer and maintain physical and virtual servers.
• Implement backup and disaster recovery processes.
• Collaborate with engineers and business teams on projects.

Skills

OS administration

Networking

Cloud platforms

Troubleshooting

Documentation

Education

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

AWS

Azure

GCP

Fortinet

Juniper

Job description

Job Description

• Job Site: 12905 SW 129 Ave, Miami FL 33186
• Schedule: Mon-Fri 8-5/9-6

JOB SUMMARY & SCOPE

Responsible for the daily administration, maintenance, and optimization of the organization’s IT infrastructure, including servers, networks, storage, and cloud resources. This role ensures high availability, security, and compliance, while supporting user access, patch management, backup, and disaster recovery. The administrator collaborates closely with engineers, analysts, vendors, and business units to deliver reliable and secure IT services.

KEY ACCOUNTABILITIES

• Administer and maintain physical and virtual servers (Windows, Linux), storage systems, and cloud platforms (AWS, Azure, GCP).
• Configure, monitor, and maintain network devices (routers, switches, firewalls, VPNs) to ensure secure and efficient connectivity.
• Implement and optimize backup, restore, and disaster recovery processes.
• Apply patches, updates, and configuration changes following change management protocols.
• Manage user access, permissions, and security groups in accordance with company policies.
• Review and update system configurations for compliance and performance.
• Enforce security policies, access controls, and compliance standards (e.g., ISO 27001).
• Conduct and support vulnerability scanning, remediation, and compliance audits in collaboration with SecOps.
• Maintain comprehensive documentation for systems, configurations, access controls, and operational procedures.
• Monitor infrastructure alerts, respond to incidents, and provide Tier 1/2 support for complex technical issues.
• Participate in incident investigations, root-cause analysis, and implementation of corrective actions.
• Assist in post-incident reviews and the development of preventive measures.
• Collaborate with engineers, analysts, SecOps, DevOps, and business teams on projects and operational improvements.
• Coordinate with vendors for hardware/software support, procurement, and service management.
• Provide Tier 1/Tier 2 support for end-user issues, system administration, and onboarding/offboarding, collaborating with TechOps engineers, analysts, and end users.
• Perform other IT-related duties as assigned, consistent with the scope and level of this position.

EDUCATION + EXPERIENCE + KEY TRAITS

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field; relevant certifications (e.g., ISC2, ITIL, Fortinet, Juniper, Microsoft, etc.) preferred.
• 2–5 years of experience in IT systems or network administration.
• Proficiency in OS administration, networking, cloud platforms, and automation tools.
• Experience with patch management, backup, disaster recovery, and compliance.
• Strong troubleshooting, documentation, organizational, and communication skills.

TYPICAL PERFORMANCE TARGETS

• SERVICE DELIVERY: Sustained, measured excellence in project & process delivery
• COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement
• INNOVATION: Step changed delivery in safety, quality, and/or cost

LANGUAGE SKILLS

• Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch.
• Read and interpret documents, procedure manuals and various correspondence from both internal and external.
• Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization.

SUPERVISION

• Role does not require supervision of direct and indirect reports.

DECISION MAKING + REASONING

• Able to take accountability and responsibility for business target delivery and decision making.
• Possess a unique blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.

PHYSICAL REQUIREMENTS

Activity

Amount of Time

None

Under 1/3

1/3 to 2/3

Over 2/3

Stand

X

Walk

X

Sit

X

Use hands to finger, handle, or feel

X

Reach with hands and arms

X

Climb or balance

X

Stoop, kneel, crouch, or crawl

X

Talk or hear

X

Lift Up to 25lbs

X

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.