Technology & Vendor Implementations Lead

Alignment Health; United States; On-site; USD 99,000 - 148,000; Full time

Job summary

Alignment Health is seeking an Implementation Manager to lead the planning, execution, and deployment of strategic technology solutions across Medicare Advantage operations.

You will serve as the primary liaison among internal teams, IT, compliance, clinical leadership, and external vendors, overseeing implementations from business case approval through post-implementation stabilization and benefits realization.

Qualifications

• 5+ years of experience managing technology implementations, operational projects, or vendor integrations.
• Bachelor's degree in related field.
• Strong communication and facilitation skills.

Responsibilities

• Lead end-to-end implementation of strategic technology solutions, vendor services, and enterprise initiatives.
• Develop and manage implementation plans, project timelines, milestones, dependencies, and risk mitigation strategies.
• Coordinate cross-functional teams to ensure successful execution of implementation activities.
• Ensure projects are delivered on time, within scope, and aligned with business objectives.
• Facilitate implementation governance meetings and provide status updates to executive leadership.
• Manage onboarding and integration of new vendors supporting Medicare Advantage operations.
• Coordinate contract implementation activities, operational readiness, testing, and deployment.
• Oversee vendor performance during implementation and stabilization periods.
• Escalate and resolve implementation issues, risks, and barriers impacting delivery.
• Partner with IT and architecture teams to ensure technical integration requirements are defined and executed.
• Oversee system testing, user acceptance testing (UAT), defect remediation, and production readiness activities.
• Ensure integration with upstream and downstream systems is validated and documented.
• Develop operational readiness plans to support successful implementation and adoption.
• Coordinate business process design, workflow development, training, and communication activities.
• Ensure policies, procedures, and job aids are updated to support new capabilities.
• Conduct readiness assessments and go-live reviews before deployment.
• Support stabilization activities and transition solutions into ongoing operations.
• Ensure implementations support Medicare Advantage regulatory requirements and organizational compliance standards.
• Collaborate with Compliance, Legal, Privacy, and Information Security teams throughout implementation lifecycles.
• Verify appropriate controls, documentation, and operational processes are in place before launch.
• Support audit readiness and implementation documentation requirements.
• Build strong relationships with business leaders and executive sponsors.
• Facilitate cross-functional workshops and implementation planning sessions.
• Manage stakeholder expectations and communicate project progress, risks, and decisions.
• Drive alignment across business, operational, technical, and vendor teams.
• Track implementation performance metrics and post-launch outcomes.
• Monitor benefit realization against business case assumptions.
• Identify opportunities to improve implementation methodologies and governance processes.
• Capture lessons learned and establish implementation best practices.

Skills

Program management

Vendor management

Cross-functional leadership

Stakeholder management

Change management

Communication skills

Regulatory awareness

Education

Bachelor's degree in related field

Job description

Alignment Health is seeking an Implementation Manager to lead the planning, execution, and deployment of strategic technology solutions across Medicare Advantage operations.

You will serve as the primary liaison among internal teams, IT, compliance, clinical leadership, and external vendors, overseeing implementations from business case approval through post-implementation stabilization and benefits realization.