Technology Training & Enablement Specialist

INTRUST Bank

Wichita (KS)

Hybrid

USD 65,000 - 90,000

Full time

9 days ago

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Job summary

INTRUST Bank is seeking a seasoned IT Training Specialist to design, develop, and deliver end-user training for business systems and Microsoft 365, including AI tools. You will create instructor‑led, virtual, and multimedia content, supporting adoption across departments.

You will build end-user documentation, onboarding materials, and readiness checklists, while collaborating with project teams, IT, vendors, and subject matter experts to ensure effective knowledge transfer and user acceptance

Qualifications

Bachelor's degree in business, information systems, communications, education, or related field preferred, or equivalent practical experience.
Three or more years of experience in technology training, business systems support, technical writing, digital content production, or internal communications.
Experience developing and delivering training for business systems or workplace technology is required, with hands-on experience producing instructional video and multimedia content.
Banking, financial services, business analysis, or process improvement experience is preferred; knowledge can be developed on the job.

Responsibilities

Design, develop, and facilitate instructor-led and virtual training on business applications, Microsoft 365, and AI tools, including role-based training for new hires and materials for departments that deliver their own training.
Produce instructional video end to end, including scriptwriting, voiceover recording, screen capture, post-production editing, and final quality review prior to publication.
Develop and maintain a library of end-user documentation, including user guides, quick reference guides, onboarding instructions, readiness checklists, announcement articles, intranet knowledge pages, and recurring technology communications.
Plan, produce, and facilitate live and virtual enablement events, including production support and post-event content delivery.
Engage early in the project lifecycle on system implementations and migrations, participating in vendor sessions, discovery and requirements sessions, and internal project meetings to develop hands-on proficiency in the platform from an end-user perspective.