Digital Adoption & Training Specialist

OpenTalent; Rockville (MD); On-site; USD 65,000 - 100,000; Full time

Job summary

Capital Bank is seeking a Digital Training & Adoption Specialist to lead training programs for new digital tools, create user-friendly documentation, and partner with business units to ensure smooth adoption of digital transformation initiatives. The role emphasizes change management, end-user empowerment, and documentation development.

You will serve as a super user, provide frontline staff support during transitions, monitor adoption metrics, and collaborate with product owners and operations

Responsibilities

• Develop and deliver training programs for new digital tools and processes.
• Create end-user materials like quick reference guides and job aids.
• Collaborate with Learning & Development to integrate resources into onboarding and education programs.
• Serve as a super user providing first-line support during transitions to new platforms.
• Monitor adoption rates and address barriers to uptake.

Job description

Capital Bank is seeking a Digital Training & Adoption Specialist to lead training programs for new digital tools, create user-friendly documentation, and partner with business units to ensure smooth adoption of digital transformation initiatives. The role emphasizes change management, end-user empowerment, and documentation development.

You will serve as a super user, provide frontline staff support during transitions, monitor adoption metrics, and collaborate with product owners and operations