Training & Knowledge Lead — Process Improvement

Firstiowa; Cedar Falls (IA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Pre-tax flexible spending accounts

Group term life insurance

Dependent life insurance

Short and long-term disability

401k/ESOP with employer match

Paid holidays

Paid vacation time

Paid sick time

Wellness program

Job summary

First Bank is seeking a Training & Knowledge Management Specialist to blend employee training, process improvement, and technical know-how to equip staff with the tools and knowledge they need to work efficiently. You will manage documentation, onboarding, and communication while supporting critical business systems.

Responsibilities include maintaining The Vault, driving process improvements, supporting AI initiatives, and coordinating cybersecurity awareness.

Qualifications

• Associate degree in information technology, business, communications, or a related field is required.
• Experience creating training materials, technical documentation, or knowledge management resources.
• Banking experience is helpful but not required.

Responsibilities

• Develop and maintain IT training materials, videos, user guides, and procedures.
• Serve as administrator for documentation programs and train users on proper utilization.
• Establish documentation standards and templates for organizational consistency.
• Manage annual reviews and updates of documented procedures.
• Provide technology onboarding, setup assistance, and training for new employees.
• Communicate software enhancements, process changes, and weekly technology tips to staff.
• Maintain and enhance The Vault to keep information organized, current, and searchable.
• Support business process reviews and continuous improvement initiatives.
• Create and maintain data process maps and workflow documentation.
• Assist departments in identifying opportunities to improve efficiency and technology utilization.
• Monitor IT support tickets, coordinate resolution, and assist with asset inventory.
• Provide backup support for OnBase functions and reporting.
• Identify and support AI solutions that improve organizational effectiveness.
• Assist with annual Business Continuity Plan reviews and updates.
• Coordinate cybersecurity awareness training and communications.
• Support employee education and adoption of technology and security best practices.
• Maintain high-quality customer service for internal and external customers.

Skills

Excellent communication

Organizational skills

Customer service mindset

Technical writing

Problem-solving

Time management

Education

Associate degree in information technology, business, communications, or related field

Tools

OnBase

Job description

First Bank is seeking a Training & Knowledge Management Specialist to blend employee training, process improvement, and technical know-how to equip staff with the tools and knowledge they need to work efficiently. You will manage documentation, onboarding, and communication while supporting critical business systems.

Responsibilities include maintaining The Vault, driving process improvements, supporting AI initiatives, and coordinating cybersecurity awareness.