Technology Training & Enablement Analyst

INTRUST Bank

Wichita, Northern (KS, KY)

Hybrid

USD 60,000 - 90,000

Full time

12 days ago

Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

INTRUST Bank in Wichita, KS, is seeking a Training and Documentation Specialist to design, develop, and deliver training and digital content for business applications, Microsoft 365, and AI tools. You will translate complex systems into user-friendly materials and drive user adoption.

You will produce instructor-led and virtual training, create video content, write user guides, and support system implementations.

Qualifications

Bachelor's degree in business, information systems, communications, education, or a related field preferred, or equivalent practical experience.
Three or more years of experience in technology training, business systems support, technical writing, digital content production, or internal communications.
Experience developing and delivering training for business systems or workplace technology is required, as is hands-on experience producing instructional video and multimedia content.

Responsibilities

Design, develop, and facilitate instructor-led and virtual training on business applications, Microsoft 365, and AI tools, including role-based training for new hires and materials for departments that deliver their own training.
Produce instructional video end to end, including scriptwriting, voiceover recording, desktop and mobile screen capture, post-production editing, and final quality review prior to publication.
Develop and maintain a library of end-user documentation, including user guides, quick reference guides, onboarding instructions, readiness checklists, announcement articles, intranet knowledge pages, and recurring technology communications.
Plan, produce, and facilitate live and virtual enablement events, including production support and post-event content delivery.
Engage early in project lifecycle on system implementations and migrations, advising project teams on usability, training impact, and adoption readiness.
Support user acceptance testing by executing test scenarios and reporting defects with root-cause observations and recommended resolutions.
Elicit and document business requirements, current-state process flows, and use cases with stakeholders; identify improvement opportunities and present recommendations.
Coordinate stakeholder review and approval cycles for all deliverables and transition final assets to the business owner for distribution.
Manage assigned project workload against deadlines and balance tasks across the team to keep deliverables on schedule.
Develop employee communications and rollout timelines in coordination with Human Resources, Training, and Employee Relations.