Technology Systems Manager

Interstate Commission for Juveniles; Lexington (KY); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health, dental, vision, and life insur

Job summary

Interstate Commission for Juveniles seeks an experienced Technology Systems Manager to oversee the national data system, website operations, and internal technology infrastructure. You will translate user needs into practical tech solutions and collaborate with vendors, committees, and staff nationwide.

The role emphasizes problem-solving, project coordination, and maintaining secure, reliable technology to support juvenile justice professionals across the country.

Qualifications

• This position oversees the Commission's national data system, custom reporting tools, help center, website operations, and internal technology infrastructure.
• The role serves as the primary technical resource for system users and works with vendors, committees, and stakeholders to translate user needs into effective technology solutions.

Responsibilities

• Manage and support the national data system, reports, dashboards, and user resources.
• Troubleshoot user issues and oversee help center operations.
• Coordinate with vendors on system enhancements, testing, maintenance, and upgrades.
• Support the Information Technology Committee and technology-related projects.
• Manage website performance, security, and technology infrastructure.
• Provide technical support for National Office staff, hardware, software, and user accounts.

Job description

National juvenile justice agency seeks an experienced, innovative, and highly organized Technology Systems Manager to help shape and strengthen the technology that supports juvenile justice professionals nationwide. This position oversees the Commission's national data system, website, and internal tech operations. If you enjoy solving complex problems, collaborating with stakeholders across the country, and turning technology challenges into practical solutions, this opportunity offers meaningful work with national impact. The Commission offers outstanding benefits, flexibility, and the opportunity to join a small, collaborative team with a national public service mission.

This position is responsible for the oversight, administration, and continuous improvement of the Commission's national data system, custom reporting tools, help center, website operations, and internal technology infrastructure. The position serves as the primary technical resource for system users and works closely with vendors, committees, and stakeholders to translate user needs into effective technology solutions.

Key Responsibilities

• Manage and support the national data system, reports, dashboards, and user resources.
• Troubleshoot user issues and oversee help center operations.
• Coordinate with vendors on system enhancements, testing, maintenance, and upgrades.
• Support the Information Technology Committee and technology-related projects.
• Manage website performance, security, and technology infrastructure.
• Provide technical support for National Office staff, hardware, software, and user accounts.

• Health, dental, vision, and life insurance