Technical Operations Coordinator

Montgomery County Pennsylvania; Norristown (Montgomery County); On-site; USD 70,000 - 95,000; Full time

Job summary

Montgomery County Pennsylvania seeks a Technical Operations Coordinator to assess, develop, and implement comprehensive departmental application systems used by Adult Probation, Juvenile Probation, Pretrial Services, and Treatment Courts. The TOC will provide technical leadership, coordinate help desk efforts, and support data reporting and QA in a Windows LAN.

This grant-funded role requires a Bachelor's degree and strong communication, organizational, and CJ-system knowledge, with background

Qualifications

• Bachelor's degree required, experience preferred.
• Excellent written and oral communication skills.
• Experience with SQL and Crystal Reports.
• Knowledge of automated systems and department policies.
• Knowledge of the criminal justice system.

Responsibilities

• Assess, develop, and implement departmental application systems for Adult Probation, Juvenile Probation, Pretrial Services, and Treatment Courts.
• Coordinate activities between departments, vendors, and ITS in all aspects of application development and maintenance.
• Ensure data systems are clearly defined, accurate, and timely to meet departmental standards.
• Ensure compliance with County policies and State/Federal legislation.
• Provide technical assistance on hardware/software used in the environment.
• Maintain communications with Administration, departments, and ITS personnel.
• Develop and provide automated data reports to facilitate workload management and QA.
• Write and explain reports using SQL and Crystal Reports.

Skills

Project coordination

SQL

Crystal Reports

Communication skills

Organizational skills

Data reporting

Criminal justice system knowledge

Education

Bachelor's degree

Experience preferred

Tools

JCMS/PAJCIS

Automated systems

Job description

Assess, develop, and implement comprehensive departmental application systems utilized by all Supervision Services Departments: Adult Probation, Juvenile Probation, Pretrial Services, and Treatment Courts. The Technical Operations Coordinator (TOC) manages automated departmental activities with the Department of Information Technology Solutions{ITS), Connectrex, Juvenile Case Management System (JCMS), and Problem Solving Adult and Juvenile Court Information System (PAJCIS). The TOC will provide technical leadership in support of departmental and application systems in a Local Area Network environment. The TOC will coordinate all Help Desk calls for departmental personnel. The position identifies, coordinates, and supports all technical trainings for department personnel. Assist in providing reports as requested by county and state agencies. The TOC is essential to ensure quality assurance and fidelity are achieved throughout Supervision Services.

This is a grant-funded position.

• The TOC will be responsible for Information ProjectManagement.
• Coordinate activities between all Supervision Services Departments: Adult Probation, Juvenile Probation, Pretrial Services, and Treatment Courts, case management systems, CPCMS, JCPCMS, JNET, PAJCIS and vendors and ITS in all aspects of application development and maintenance of those automated systems.
• Ensure data systems are clearly defined, accurate, efficient, and timely to meet departmental standards.
• Ensure compliance with County policies, and State and Federal legislation and standards.
• Provide technical assistance to departmental personnel in support of computer hardware and software used in the application environment.
• Maintain communication with Administration, all departments, Connectrex, CPCMS, JCPCMS, JCMS, JNET, PAJCIS, other vendors and ITS personnel.
• Fosters an environment that promotes diversity, equity andinclusion.
• Maintain a working knowledge of all hardware and software technologies used in the department.
• Research and evaluate future and related software products that support the department and coordinate all software upgrades.
• Train and support department personnel in the use of computer software and appIications.
• Develop and provide automated data reports to facilitate the management of the departments' workload and the quality control of its automated systems and provide research reports upon request.
• Demonstrate the ability to write, create, detail, and explain reports utilizing SQL and Crystal Reports.
• Complete16hoursofprofessional development training annually.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree; experiencepreferred.
• Excellent written and oral communicationskills.
• Excellent organizationalskills.
• Knowledge of automatedsystems.
• Knowledge of computerlanguages.
• Knowledge of criminal justicesystem.
• Knowledge of department policies andprocedures.
• Record keepingskills.
• Experience with SQL and Crystal Reports.
• Requires professionalism and a commitment to treating people with dignity and respect.
• Undergo a thorough pre-employment background investigation including drug screen.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; and talk and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.