Technical Operations Coordinator

Montgomery County (PA); Norristown (Montgomery County); On-site; USD 90,000 - 120,000; Full time

Job summary

Montgomery County (PA) is seeking a Technical Operations Coordinator to assess, develop, and implement departmental application systems used by Adult Probation, Juvenile Probation, Pretrial Services, and Treatment Courts. The TOC will manage automated activities with ITS, JCMS, PAJCIS, and related systems.

The role provides technical leadership in a LAN environment, coordinates Help Desk calls, conducts trainings, and produces automated reports to support department workloads and quality

Qualifications

• Bachelor's degree required; experience preferred.
• Excellent written and oral communication skills.
• Excellent organizational skills.
• Knowledge of automated systems.
• Knowledge of computer languages.
• Knowledge of criminal justice system.
• Undergo background investigation including drug screen.

Responsibilities

• Assess, develop, and implement departmental application systems for Adult Probation, Juvenile Probation, Pretrial Services, and Treatment Courts.
• Coordinate activities between departments, case management systems, vendors, and ITS.
• Provide technical leadership in a LAN environment and support departmental personnel with hardware and software.
• Coordinate Help Desk activities and deliver technical trainings.
• Develop automated data reports to support workload management and QA of systems.

Skills

Communication skills

Organizational skills

Record keeping

SQL

Crystal Reports

Automated systems knowledge

Programming languages

Criminal justice knowledge

Education

Bachelor's degree

Tools

Crystal Reports

SQL

Job description

Assess, develop, and implement comprehensive departmental application systems utilized by all Supervision Services Departments: Adult Probation, Juvenile Probation, Pretrial Services, and Treatment Courts. The Technical Operations Coordinator (TOC) manages automated departmental activities with the Department of Information Technology Solutions{ITS), Connectrex, Juvenile Case Management System (JCMS), and Problem Solving Adult and Juvenile Court Information System (PAJCIS). The TOC will provide technical leadership in support of departmental and application systems in a Local Area Network environment. The TOC will coordinate all Help Desk calls for departmental personnel. The position identifies, coordinates, and supports all technical trainings for department personnel. Assist in providing reports as requested by county and state agencies. The TOC is essential to ensure quality assurance and fidelity are achieved throughout Supervision Services.

This is a grant-funded position.

• The TOC will be responsible for Information ProjectManagement.
• Coordinate activities between all Supervision Services Departments: Adult Probation, Juvenile Probation, Pretrial Services, and Treatment Courts, case management systems, CPCMS, JCPCMS, JNET, PAJCIS and vendors and ITS in all aspects of application development and maintenance of those automated systems.
• Ensure data systems are clearly defined, accurate, efficient, and timely to meet departmental standards.
• Ensure compliance with County policies, and State and Federal legislation and standards.
• Provide technical assistance to departmental personnel in support of computer hardware and software used in the application environment.
• Maintain communication with Administration, all departments, Connectrex, CPCMS, JCPCMS, JCMS, JNET, PAJCIS, other vendors and ITS personnel.
• Fosters an environment that promotes diversity, equity andinclusion.
• Maintain a working knowledge of all hardware and software technologies used in the department.
• Research and evaluate future and related software products that support the department and coordinate all software upgrades.
• Train and support department personnel in the use of computer software and appIlications.
• Develop and provide automated data reports to facilitate the management of the departments' workload and the quality control of its automated systems and provide research reports upon request.
• Demonstrate the ability to write, create, detail, and explain reports utilizing SQL and Crystal Reports.
• Complete16hoursofprofessional development training annually.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree; experiencepreferred.
• Excellent written and oral communicationskills.
• Excellent organizationalskills.
• Knowledge of automatedsystems.
• Knowledge of computerlanguages.
• Knowledge of criminal justicesystem.
• Knowledge of department policies andprocedures.
• Record keepingskills.
• Experience with SQL and Crystal Reports.
• Requires professionalism and a commitment to treating people with dignity and respect.
• Undergo a thorough pre-employment background investigation including drug screen.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job,the employee is regularly required to stand; walk; sit; and talk and hear. The employee is occasionally required to use hands to finger, handle or feel objects, tools or controls; reach with hands or arms; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and depth perception.