Technology Systems and Business Analyst

City of Tucson; United States; On-site; USD 67,000 - 100,000; Full time

Job summary

The City of Tucson is seeking a Technology Systems and Business Analyst to support the Planning and Development Services Department. The role focuses on assessing business needs and delivering technology solutions to improve service, data management, and customer experience.

As a SME for core systems like EPL, you will coordinate with IT, vendors, and users to implement improvements, create documentation, and provide training.

Qualifications

• Bachelor's degree required.
• Five (5) years of relevant experience.
• Equivalency may be substituted on a year-for-year basis.

Responsibilities

• Assesses departmental business, operational, and customer needs and identifies opportunities for technology solutions that improve service delivery, efficiency, accessibility, data quality, automation, and customer experience.
• Serves as a primary business systems analyst for key department systems, including EPL and public-facing apps, maintaining configuration and workflows.
• Coordinates evaluation, selection, implementation, and continuous improvement of technology solutions across City departments.

Education

Bachelor's degree

Job description

INTERVIEW INFORMATION

The highest scoring applicants will be invited to participate in interviews on November 9 & 10, 2026. Local candidates will participate in person, while out-of-state candidates will have the option to participate virtually via Microsoft Teams. In-person hiring interviews may be conducted on November 18, 2026.

The City of Tucson does not provide VISA sponsorship.

Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

Relocation expenses will not be provided for this position. Candidates are responsible for all costs associated with relocating to the Tucson area, if applicable.

POSITION SPECIFIC SUMMARY

The Technology Systems and Business Analyst position at the City of Tucson’s Planning and Development Services Department manages and supports the department’s technology needs. This position serves as a subject matter expert responsible for assessing business and operational needs and identifying technology solutions that improve service delivery, efficiency, data management, and customer experience. The position coordinates across departments, vendors, and internal and external users to ensure technology systems support current and future business needs. Work is performed under the supervision of the Business Operations Administrator. This position does not supervise.

DUTIES AND RESPONSIBILITIES

• Assesses departmental business, operational, and customer needs and identifies opportunities for technology solutions that improve service delivery, efficiency, accessibility, data quality, automation, and customer experience; evaluates potential solutions and makes recommendations based on business needs, functionality, cost, feasibility, and organizational priorities.
• Serves as a primary business systems analyst and subject-matter expert for key department business systems, including the City’s Enterprise Permitting and Land-management system (EPL) and associated public-facing applications. Maintains system configuration and workflows, analyzes system functionality and integration issues, and coordinates resolution with users, vendors, and Information Technology Department.
• Coordinates the evaluation, selection, implementation, and continuous improvement of technology solutions for PDSD and other City departments.
• Collaborates with Information Technology, vendors, departmental subject-matter experts, and users to coordinate system enhancements, resolve complex issues, , and ensure solutions meet identified business needs.
• Analyzes permitting, development review, inspection, payment, records, and related business processes to identify inefficiencies, duplication, bottlenecks, and opportunities for improvement; develops business requirements, process maps, procedures, recommended future-state workflows, and technology solutions.
• Develops, maintains, analyzes, and validates operational reports, dashboards, queries, and data used to evaluate workload, processing times, system utilization, customer activity, service performance, and other operational measures; supports data quality and data governance practices.
• Provides advanced functional support and troubleshooting for system users and public-facing applications; develops standard operating procedures, user guides, training materials, and provides training to employees and other system users.
• Coordinates and performs testing for upgrades, patches, configuration changes, integrations, and new functionality; develops test scenarios, validates business requirements, supports change management and implementation readiness and coordinates deployment activities with affected departments.
• Leads and provides functional direction to assigned Business Analyst staff by prioritizing and assigning work, providing guidance and training, reviewing work quality and timely completion, and serving as a subject-matter expert for complex system, data, and process issues.
• All other duties as assigned

WORK CONDITIONS

Mostly office environment. The position may occasionally work in other City facilities or field locations. Work schedule may include early mornings nights, weekends, holidays, and overtime. All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

• Education Bachelor's degree
• Experience Five (5) years of relevant experience
• Equivalency Any combination of relevant education and experience may be substituted on a year-for-year basis.

LICENSE/ CERTIFICATIONS / PREFERRED QUALIFICATIONS

• License: A valid and unrestricted driver's license with two (2) years of licensed driving is required.
• Preferred Qualifications: Experience supporting enterprise business systems, including permitting, licensing, land management, workflow, and case management systems.
• Experience analyzing business processes, gathering requirements, documenting workflows, and implementing system improvements.
• Experience with data analysis, reporting dashboards, business intelligence tools, system configuration, integrations, data governance, and user access/security.
• Experience conducting user acceptance testing, developing procedures and training materials, and providing technical or functional training.
• Experience coordinating projects with business users, IT staff, vendors, and external stakeholders; municipal government or regulatory experience preferred.

POSITION DETAILS

Job Profile J0857 - Business Analyst II View full job profile including classification specifications and physical demands at https://www.tucsonaz.gov/Departments/Human-Resources/Tucson-Talent.

Compensation Grade G109 Hourly Range $32.15 - 48.23 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

Fair Labor Standards Act (FLSA) Exempt Position Type Regular Time Type Full time Department Planning and Development Services Center Department Link https://www.tucsonaz.gov/Departments/Planning-Development-Services

Background Check This position has been designated to require a criminal background check. The City of Tucson is a Second Chance Employer.

ABOUT US

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

CITIZENSHIP

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. The City of Tucson does not offer visa sponsorship.

EQUAL OPPORTUNITY

The City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer The city does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).

ADA ACCESSIBILITY

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at [e-mail].

CITY ORGANIZATION

The City of Tucson, founded in 1775 and incorporated in 1877, is a City Manager-led Mayor and Council government organization comprised of over 5,000 dedicated employees.

TUCSON COMMUNITY

The City of Tucson is recognized as a Top 20 "Best City in America" by Resonance Consultancy. Tucson, Arizona, is a thriving center for bioscience, aerospace/defense, optics, mining, and logistics. With a city population of more than 540,000 and a regional population of more than 1 million, Tucson has 330-plus days of sunshine a year and is surrounded by majestic mountain ranges. A small-town feel with big-city amenities complements its natural beauty.

You can learn more about Tucson, Arizona, at Visit Tucson, Arizona.