Public Sector Technology Systems & Business Analyst

City of Tucson; United States; On-site; USD 67,000 - 100,000; Full time

Job summary

The City of Tucson is seeking a Technology Systems and Business Analyst to support the Planning and Development Services Department. The role focuses on assessing business needs and delivering technology solutions to improve service, data management, and customer experience.

As a SME for core systems like EPL, you will coordinate with IT, vendors, and users to implement improvements, create documentation, and provide training.

Qualifications

• Bachelor's degree required.
• Five (5) years of relevant experience.
• Equivalency may be substituted on a year-for-year basis.

Responsibilities

• Assesses departmental business, operational, and customer needs and identifies opportunities for technology solutions that improve service delivery, efficiency, accessibility, data quality, automation, and customer experience.
• Serves as a primary business systems analyst for key department systems, including EPL and public-facing apps, maintaining configuration and workflows.
• Coordinates evaluation, selection, implementation, and continuous improvement of technology solutions across City departments.

Education

Bachelor's degree

Job description

The City of Tucson is seeking a Technology Systems and Business Analyst to support the Planning and Development Services Department. The role focuses on assessing business needs and delivering technology solutions to improve service, data management, and customer experience.

As a SME for core systems like EPL, you will coordinate with IT, vendors, and users to implement improvements, create documentation, and provide training.