Technology Support & Training Specialist

Brooklyn Public Library; United States; On-site; USD 36,000 - 49,000; Full time

Job summary

Brooklyn Public Library is seeking a Technology Resource Specialist (TRS) to promote effective use of technology throughout the organization. This full-time, union, non-exempt position offers a stable career in a public library setting.

The TRS will provide courteous, responsive tech support, train staff, and coordinate with the IT department and vendors to resolve level 2-3 issues while helping patrons and staff stay productive with library software and hardware.

Qualifications

• High school diploma or equivalent with 3–6 months related experience.
• Score 80%+ on TRS exam.
• Strong knowledge of Windows and MS Office (Word, Excel, PowerPoint).
• Knowledge of Sierra, Bibliocommons and Overdrive Media.
• Ability to troubleshoot hardware and software problems.
• Knowledge of networking and wireless networks.
• Strong customer service and communication skills.
• Able to work evenings and weekends.

Responsibilities

• Provide courteous customer service and ensure proper functioning of branch technology.
• Identify and troubleshoot technology problems; escalate to IT when needed.
• Train staff on library technology and use of library software/hardware.
• Coordinate with IT and vendors for level 2/3 support.
• Open/close the branch and assist with community outreach.

Skills

Windows & MS Office

Customer service

Troubleshooting hardware

Networking

Wireless networks

Interpersonal skills

Data analysis

Multitasking

Evenings & weekends

Education

High school diploma or equivalent

Tools

Sierra

Bibliocommons

Overdrive Media

Job description

Brooklyn Public Library is seeking a Technology Resource Specialist (TRS) to promote effective use of technology throughout the organization. This full-time, union, non-exempt position offers a stable career in a public library setting.

The TRS will provide courteous, responsive tech support, train staff, and coordinate with the IT department and vendors to resolve level 2-3 issues while helping patrons and staff stay productive with library software and hardware.