PT Tech Asst

Brooklyn Public Library; United States; On-site; USD 22,000 - 25,000; Part time

Job summary

Brooklyn Public Library is seeking a Part Time Tech Assistant in Brooklyn to assist with technology use and user support. The role is up to 19 hours per week with an hourly rate of $17.

You will contribute to a fast-paced team, helping patrons with software and hardware while supporting in-person and virtual programs. The ideal candidate has experience with Microsoft Office (Excel/Word), Zoom, and strong communication and organizational skills.

Qualifications

• Experience and/or Knowledge of various Microsoft Office Applications such as Excel and Word.
• Familiarity with Zoom and/or other video conference platforms
• Excellent communication skills verbal and written
• Strong problem-solving skills
• Excellent organizational skills and the ability to multi-task
• Can work as part of a team

Responsibilities

• Troubleshoots basic technology problems, referring more complex problems that cannot be resolved to the Technology Resource Specialist (TRS)
• Provide basic guidance to users on the use of library software and hardware.
• Assists staff with the facilitation of in-person and virtual programs
• Assists TRS with major initiatives and projects
• Responsible for providing customer service

Skills

Excel

Word

Microsoft Office

Tools

Zoom

Job description

We offer thousands of free programs every day for people from all walks of life - immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of life's greatest satisfactions: the discovery of a good book. Now's your chance to join the best team in Brooklyn!

Part Time Tech Assistant Overview

Assist in the proactive mission of promoting effective use of technology throughout the organization. Responsible for implementing customer service standards of user centered technology support with courteous, responsive and accurate support to technology problems and issues. This position is part of a fast-paced, team structured organization. The hours for this position is up to 19 hours a week and the hourly rate is $17 an hour.

Responsibilities

• Troubleshoots basic technology problems, referring more complex problems that cannot be resolved to the Technology Resource Specialist (TRS)
• Provide basic guidance to users on the use of library software and hardware.
• Assists staff with the facilitation of in-person and virtual programs
• Assists TRS with major initiatives and projects
• Responsible for providing customer service

Qualifications

• Experience and/or Knowledge of various Microsoft Office Applications such as Excel and Word
• Familiarity with Zoom and/or other video conference platforms
• Excellent communication skills verbal and written
• Strong problem-solving skills
• Excellent organizational skills and the ability to multi-task
• Can work as part of a team

We seek professionals dedicated to providing excellent customer service, developing fruitful partnerships in the community, and implementing programs aligned with our mission and vision. You will be immersed in a motivating and challenging environment where innovation is key to the organization. If you are looking to be a part of a stimulating workplace that is highly regarded by its culturally diverse community, BPL is the place to be.

Brooklyn Public Library is an equal opportunity employer. Brooklyn Public Library is one of the nation's largest library systems and among New York City's most democratic institutions. We offer thousands of free programs every day for people from all walks of life - immigrants learning a new language, aspiring entrepreneurs launching their dreams, children discovering the world, people of all ages exploring arts and culture. And we give patrons millions of opportunities to enjoy one of life's greatest satisfactions: the discovery of a good book. Now's your chance to join the best team in Brooklyn!