Technology Support Technician

Maricopa Community College district; Tempe (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Paid Time Off

Holidays

Life Insurance

ASRS Pension

Tuition Reimbursement

Professional Development

Flexible Work Schedules

Job summary

Maricopa Community College District seeks a Technology Support Technician to deliver frontline support via phone, email, and in-person, while leading ticket reporting and data quality for ITS. You will resolve basic issues and guide users through troubleshooting as part of a responsive care team.

The role emphasizes data completeness, hardware and software maintenance, and collaboration with districts across multiple campuses to support technology needs.

Qualifications

• High School Diploma or GED with 1 year of desktop user support or technical support experience.
• Equivalent combination of education and directly related full-time work experience may be considered.

Responsibilities

• Provide first-level help desk support for desktop, audiovisual, and phone systems.
• Assist with new-employee equipment onboarding and asset replacements.
• Maintain system inventory and documentation in reports and ticketing systems.
• Ensure compliance with organizational policies and SLAs during daily operations.

Skills

Help desk support

Customer guidance

Hardware maintenance

Documentation

Event support

Education

High School Diploma or GED

Associate's degree

Job description

Technology Support Technician

Benefits

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer‑matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full‑time for an eligible employer)

Job Summary

Information Technology Services (ITS) at the MCCCD is seeking a proactive Technology Support Technician to join our Customer Care team. This role is responsible for delivering exceptional customer service and resolving technical issues via phone, email, and in‑person. On a daily basis, you will provide frontline support for incoming technical assistance requests and lead the generation and analysis of help desk ticket reporting. This position offers an excellent opportunity to ensure data completeness and quality outcomes while directly supporting the technology needs of our District community.

Essential Functions

• 30% Help Desk Support and Customer Guidance
  • Provides first‑level support for desktop, audiovisual, and phone systems by responding directly to incoming requests and helpdesk tickets.
  • Delivers basic help desk resolution and service desk deliveries using basic knowledge and troubleshooting scripts to solve known problems and fulfill standard service requests.
  • Guides customers through the initial problem‑solving process, assists with minor issues, and provides basic troubleshooting for internet and network connectivity issues.
• 25% Endpoint Software and Basic Hardware Maintenance
  • Assists users with standard desktop software applications, printing, scanning, copying, and digital image devices.
  • Performs basic installation, configuration, removal, and troubleshooting of computers, peripheral devices, equipment, and drivers.
  • Assists with new‑employee equipment fulfillment during onboarding or scheduled facility moves and coordinates standard technology replacements and upgrades.
• 20% Asset Tracking, Logistics, and Records Management
  • Maintains system inventory, documentation, storage, and security of physical IT equipment, and orders standard replacement parts as required.
  • Prepares, retrieves, and updates information within reports, logs, and ticketing/record‑keeping systems.
  • Assists the team in creating basic user documentation, updating support procedures, providing basic sound and video support for events, and keeping assigned tools and equipment clean and safe.
• 15% Compliance and Service Operations Support
  • Adheres strictly to all applicable organizational policies, technical procedures, and service level agreements during daily frontline operations.
  • Works within established department guidelines to ensure routine support tasks and daily documentation workflows consistently line up with institutional requirements.
• 10% Performs related duties as assigned.

Minimum Qualifications

High School Diploma or GED and one (1) year of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment.

OR

An equivalent combination of the conferred degree, education, certification and directly related full‑time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

Desired Qualifications

1. Experience providing technical support and/or related customer support
2. Associate's degree from an accredited institution
3. Industry-recognized computer-related certification(s)
4. One year of full-time relevant MCCCD experience during the previous two years

Special Working Conditions

This position is 100% onsite at the District Office, located at 8550 S Priest Dr, Tempe, AZ 85284.

The selected candidate will need to reside in the Phoenix area or relocate within an agreed upon timeframe.

This role may involve after hours work and non‑regular business hours.

May be required to sit for a prolonged period of time; viewing a computer monitor.

May be required to present in large meetings and sponsored events.

ITS does not sponsor individuals for any type of work visas.

EEO, Title IX, & Clery Act

MCCCD complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at [e-mail].

MCCCD is an Equal Opportunity Employer.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: 'No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance.'

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.