Student Services Analyst (Admissions & Records)

Maricopa Community College district; Phoenix (AZ); On-site; USD 53,000 - 69,000; Full time

Benefits offered by this job

Tuition Reimbursement

Flexible Work Schedules

Professional Development Funding

Job summary

Maricopa County Community College District (MCCCD) invites applications for the Student Services Analyst (Admissions & Records) at GateWay Community College. The role focuses on transcript evaluation, Prior Learning Assessments, and managing enrollment documents in a One Stop Enrollment Services environment.

The incumbent supports prospective and current students, college staff, and external partners, ensuring compliance with policies while driving effective enrollment processes and quality

Qualifications

• Bachelor's degree plus two years of student services or college teaching experience, or equivalent combination.
• Experience with transcript evaluation, prior learning assessment, and graduation auditing is preferred.
• Experience with online systems (Google Suite, CRM, SIS, Canvas) is desirable.

Responsibilities

• Lead transcript evaluation and coordinate all prior learning assessments.
• Assist with graduation, awarding, and student graduation audits.
• Perform enrollment program coordination and develop enrollment plans for staff and partners.
• Respond to inquiries and process enrollment documents and MEID/password changes.

Education

Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

Equivalent combination of education and experience to successfully perform essential duties

Tools

SSRS

Cranium Cafe/ConexED

CRM

PeopleSoft (SIS)

Job description

Student Services Analyst (Admissions & Records)

Job ID: 323085

Location: GateWay Community College

Full/Part Time: Full Time

Regular/Temporary: Regular

$53,050.25 - $68,964.82/annually, DOE

Grade: 114

Monday - Friday, 8am - 5pm. Summer Hours: Monday - Thursday, 7am - 6pm; Some evenings and weekends may be required.

12 Months

Maricopa Summary

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Benefits

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight-On-Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Job Summary

The Student Services Analyst (Admissions & Records) plans, directs and evaluates daily student services operations for Admissions & Records within a One Stop Enrollment Services Environment with a focus on Transcript Evaluation and Prior Learning Assessment. This position will provide direct support and/or servicing the following stakeholders: prospective and current students, community organizations, college administrators, faculty, staff, high schools, and business/industry. The Student Services Analyst position coordinates all activities of the Admissions & Records office including adhering to Federal, State, County and District regulations, policies and procedures for Transcript Evaluation and Prior Learning Assessment. This role facilitates enrollment sessions and daily processing of enrollment documents in Dynamic Forms. The Student Services Analyst also collaborates and acts as a direct liaison with internal and external partners.

Essential Functions

• 35% - Provides support to the Director of Student Services in planning, organizing, and implementing enrollment processes and enrollment sessions. Serves as the lead transcript evaluator and coordinates all Prior Learning Assessments (PLA); reviews, collects, and processes enrollment documents. Works closely with the Director to ensure proper Records Management procedures are followed. Develops and implements a Records Management Plan for Admissions and Records. Manages all National Student Clearinghouse errors and inquiries, as well as DegreeVerify. Serves as a subject matter expert, receives general supervision, and prioritizes work to meet deadlines while keeping the supervisor informed of unusual or irregular issues that may impact deadlines, District policies or procedures, or risk management considerations. Keeps abreast of policies and procedures and communicates with internal and external customers through written and verbal communication. Develops procedures, including computerized and/or manual systems, to support program requirements; prepares, processes, and/or reconciles transactions, forms, paperwork, and system data; and monitors and ensures compliance with policies and procedures. Reviews program requirements, researches program activities, and recommends enhancements to ensure program compliance. Assists with quality assurance controls for Enrollment Services. Performs fully proficient professional-level student services work requiring independent evaluation and analysis of program requirements and judgment to select and apply standard techniques, procedures, and criteria to resolve problems and make recommendations that facilitate change management.
• 35% - Serves as the lead for Prior Learning Assessment processes and Transcript Evaluation. Processes and evaluates transcripts and determines equivalencies of transfer credit for the Admissions and Records Office. Assists with graduation, awarding, and student graduation audits. Manages HCR 100 course enrollment. Assists new and continuing students in person, by telephone, through virtual chat, and via email with student services processes, including admissions, registration, financial aid, and referrals to other related student services functions. Responds to inquiries and resolves problems in accordance with policies and procedures. Maintains liaison with students, faculty, and others to resolve student matters. Performs enrollment program coordination and develops and implements enrollment plans for internal and external staff and industry partners. Performs various Admissions and Records liaison responsibilities with internal and external programs, committees, departments, and organizations.
• 20% - Implements quality assurance processes, including regular reviews and spot-checks, to ensure the accuracy of completed transactions. Prepares and reconciles reports related to enrollment to comply with District and government requirements. Runs and reviews various exception reports in SSRS, Cranium Cafe/ConexED, Customer Relationship Management (CRM), QLess, SIS (PeopleSoft), and other databases on a daily, weekly, and monthly basis until issues are resolved. Prepares and reconciles reports and statistical data related to enrollment services. Performs other duties as assigned.
• 10% - Responds to enrollment verification requests and processes program plan changes, class permissions, and documents submitted through Dynamic Forms. Processes MEID/password reactivation requests. Responds to incoming calls and chats and maintains and updates information in CRM/Customer Relationship Management systems.

Minimum Qualifications

Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation.

Desired Qualifications

1. Two (2) years of experience with College and High School Transcript Evaluation, Prior Learning Assessment, and Graduation awarding, and graduation auditing.
2. One (1) or more years of experience working in Student Information System (s)
3. Experience with (online systems, i.e. Google Suite, CRM, SIS, Canvas, etc.)
4. Experience working with degree progress reports/audit system
5. One (1) year full-time relevant MCCCD experience during the previous two (2) years

Special Working Conditions

• May be required to travel or be assigned to all GateWay locations
• May require some evenings or weekends
• May require prolonged periods of viewing a computer screen
• May require to lift or carry up to #25 lbs
• MCCCD does not sponsor individuals for any type of work visas

Posting Close Date

Open until filled. First Review on August 25, 2026. Applications received after the review date may not be screened

EEO, Title IX, & Clery Act

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.