Technology Support Technician

North Carolina Central University

Durham (NC)

Hybrid

USD 36,000 - 50,000

Full time

29 hours ago

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Benefits offered by this job

Vacation and Sick Leave

11-12 Paid Holidays

TSERS Retirement

Job summary

North Carolina Central University in Durham, NC invites applications for an Eagle Technical Assistance Center (ETAC) IT Help Desk role. You will provide basic to intermediate level telephone and remote support for NCCU’s IT services, with focus on Microsoft Office apps, AD, and network access.

Work location is hybrid, on-site and telework. The ideal candidate has a high school diploma or equivalent with 1 year of technology-related experience; strong customer service, problem-solving skills, and

Qualifications

High school diploma or equivalent and at least 1 year of technology-related experience.
Experience providing help desk support to students, staff, or customers.
Familiarity with Microsoft Office, Windows/macOS, and basic network concepts.

Responsibilities

Provide basic to intermediate telephone and remote IT support for NCCU users.
Troubleshoot issues with Office applications, network access, and account logins.
Document incidents and resolutions in the ticketing system; communicate clearly with users.
Assist with on-site and remote support during shifts.

Skills

Help desk

Active Directory

Windows

Office Suite

Education

High school diploma or equivalent

Tools

Remote Desktop

LMS software

Job description

Please see Special Instructions for more details.

Pre-Employment Requirements:

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal background checks, and education/license verification prior to employment.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to NCCU permanent employees include the following and more:

Accrued Vacation and Sick Leave
Community Service Leave
NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
11-12 Paid Holidays
Teachers and State Employees Retirement System (TSERS)
Optional Supplemental Plans - 401k, 403b, 457b and 457
Employee Assistance Program (EAP)
Campus Recreation Center Discount
University Bookstore Discount and more.

Position Information

Position/Classification Title

Working Title

Competency Level Journey

Position Number

Position Number 100622

Salary Grade Equivalent

Salary Grade Equivalent 63

FLSA

FLSA Non-Exempt

Appointment Type

Appointment Type Permanent - Full Time

FTE

FTE 1 = 40 hours/week, 12 months

Department Hiring Range

Department Hiring Range $36,094-$49,620

EEO-1 Category

EEO-1 Category Professionals

SOC Code

SOC Code 15-1151 - Computer User Support Specialists

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University ( NCCU ), we are more than an institution-we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as 'The City of Medicine,' NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU , your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU , where your purpose can take flight.

Visit NCCU .edu .

Employee Benefits

Employee Benefits available to NCCU permanent employees include the following and more:

Accrued Vacation and Sick Leave
Community Service Leave
NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
11-12 Paid Holidays
Teachers and State Employees Retirement System ( TSERS )
Optional Supplemental Plans - 401k, 403b, 457b and 457
Employee Assistance Program ( EAP )
Campus Recreation Center Discount
University Bookstore Discount and more.

Primary Function of Organizational Unit

The purpose of the Eagle Technical Assistance Center ( ETAC ) is to be the single point of contact for NCCU’s faculty, staff and students to assist with the solving of technical issues and direct technical issues to the appropriate area in ITS , if the issue cannot be resolved in the helpdesk

Primary Purpose of Position

The primary purpose of this position is to provide basic to intermediate level telephone support to clients calling in as well as walk-in clients and also provide intermediate level remote support and troubleshooting for various types of technologies supported by the University’s Information Technology Services, with a focus on Microsoft Office Applications (Word, Outlook, Excel, PowerPoint, Access), Banner, Apple & Windows Operating Systems; provide information related to ITS support functions including (but not limited to), access to the wireless network, network connectivity, email and system related issues dealing with usernames and passwords.

Required Knowledge, Skills, and Abilities

The successful candidate must possess: Knowledge of a multi technical level Help Desk or Support Center including supporting and utilizing a variety of computer hardware, software and networking; knowledge of a Help Desk operation, which supports greater than 10,000 customers; knowledge of a ticketing system and LMS software; knowledge of a remote desktop software, Microsoft Active Directory Users and Computer, and Microsoft Entra; knowledge of troubleshooting with Active Directory Administrative Tools, Windows Operating Systems, OS X Operating Systems, the Microsoft Office Professional Suite, Adobe Administration, Zoom Administration and Canvas; ability to organize and prioritize work; excellent analytical and organizational skills along with written and oral communication skills, excellent customer service skills; ability to work under stress; ability to work as a team player and leader; ability to exercise excellent problem management skills; ability to work independently; ability to analyze difficult/complicated situations with careful attention to detail; ability to provide strong proactive and creative problem-solving skills; ability to effectively handle and manage multiple tasks within specific time frames; ability to easily and positively adjust to changing priorities and department processes; ability to manage persons onsite and remotely; ability to follow oral and written instructions accurately; ability to manages time and work flow to meet schedules; ability to express ideas and technical subject matter clearly and concisely.

High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience.

All degrees must be received from appropriately accredited institutions.

Licenses or Certification required by Statute or Regulation

N/A

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

Work Hours

Work Hours Mon. - Friday. 8:00a - 5:00p;

Position required to work during periods of adverse weather or other emergencies

Position required to work during periods of adverse weather or other emergencies No

Campus Security Authority Designated Position

Campus Security Authority Designated Position No

Work Location

Work Location Hybrid(on-site and telework, but no dedicated office space)

Key Responsibilities and Related Competencies

Required Competency

Required Competency Technical Support

Duties

Provide technical assistance and support for incoming issues related to computer systems, NCCU specific as well as office software, and hardware via phone, chat and/or by remote support. Troubleshoot and resolve a wide range of technical computer-related problems.

Required Competency

Required Competency Consultancy Skills

Duties

Ensure an outstanding level of customer services by providing direct IT support to students, faculty, and staff in their university activities. Clearly communicate technical solutions in a user-friendly and professional manner.

Required Competency

Required Competency Technical Knowledge

Duties

Provide information related to ITS supported functions including (but not limited to) access to the wireless network, network connectivity, email and system related issues dealing with usernames and passwords. Provide documentation of all activities.

Required Competency

Required Competency Technical Solution Development

Duties

Research new technologies, provide suggestions for new processes, and identify trends with ETAC issues. Perform other tasks as required by Information Technology Services

Posting Number

Posting Number SPA01491P

Open Date

Open Date 08/21/2026

Close Date

Close Date 08/28/2026

Special Instructions to Applicants

Pre-Employment Requirements:

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran's Preference must attach a DD 214 form or those seeking National Guard Preference must attach as NG23A form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting.
Final candidates are subject to criminal background checks, and education/license verification prior to employment.
North Carolina Central University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Employee Benefits available to NCCU permanent employees include the following and more: