Technology Support Specialist, SPHHP Business Operations

University at Buffalo; Buffalo (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

University at Buffalo is hiring a Technology Support Specialist in SPHHP Business Operations to plan, build, and launch information systems for the School of Public Health and Health Professions. The specialist keeps in-house software and network connections stable and resolves end-user issues while training users as needed.

Reporting to the SPHHP IT Director, the role acts as the operational hub for service requests and classroom technology support, coordinating with SPHHP Technology Services

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Plan, build, and launch information systems for SPHHP.
• Provide end-user hardware and software support and training.

Responsibilities

• Plan, build, and launch information systems for the School of Public Health and Health Professions.
• Maintain in-house software and network connections for stability.
• Resolve end-user software and connectivity problems and train users as needed.
• Serve as operational hub for service requests and classroom technology support.
• Coordinate and track technology service requests with SPHHP Technology Services.
• Resolve large-scale technical issues with campus partners.
• Report to the SPHHP IT Director on the South Campus.

Skills

End-user support

User training

Education

Bachelor's degree or equivalent

Tools

Lansweeper

SCCM

Jamf

Windows Defender

BeyondTrust

Box

Job description

University at Buffalo is hiring a Technology Support Specialist, SPHHP Business Operations to plan, build, and launch information systems for the School of Public Health and Health Professions. The specialist keeps in-house software and network connections stable, resolves end-user software and connectivity problems, and trains users when needed. Reporting to the SPHHP IT Director, the role also serves as the operational hub for service requests and classroom technology support.

Highlights

• Maintain and configure IT management tools such as Lansweeper, SCCM, Jamf, Windows Defender, BeyondTrust, and Box
• Keep applications and infrastructure available, with procedures for ongoing server management
• Support faculty, staff, and students with hardware, software, printers, mobile devices, and related technologies
• Coordinate and track technology service requests with SPHHP Technology Services
• Resolve large-scale technical issues together with UBIT/HSIT and other campus partners
• Provide end-user technology support for classrooms, including audiovisual and hybrid meeting tools
• Train other IT staff when new tools are introduced
• Hold a bachelor's degree or an equivalent combination of education and experience
• Earn $70,000 - $75,000 per year in a UUP professional appointment
• Report to the SPHHP IT Director on the South Campus