Desktop Support / User Support Technician

University at Buffalo; Town of Amherst (NY); On-site; USD 65,000 - 70,000; Full time

Job summary

The University at Buffalo's Jacobs School of Medicine and Biomedical Sciences IT unit seeks a Desktop Support / User Support Technician. You will be the primary contact for PC hardware, networking, and application issues for students, faculty, and staff, performing issue determination, ticket logging, escalation as needed, and direct operational support.

This is a full-time, in-office role with core hours 8:30 a.m. to 4:30 p.m., Monday to Friday, located at 955 Main Street.

Qualifications

• Bachelor's degree in related field or professional certification with 1–2 years of related experience.

Responsibilities

• This position is the primary contact for issue resolution related to PC hardware, networking, and applications for students, faculty, and staff.
• Performs issue determination, problem/incident logging, escalation as needed, and provides direct operational services.

Skills

Troubleshooting

Customer support

Communication

Time management

Education

Bachelor's degree in related field

Tools

MS 365

Zoom

Microsoft Teams

Panopto

SCCM

BOX

MS OneDrive

JAMF

Beyond Trust Bomgar

Windows 10/11

macOS

Job description

Desktop Support / User Support Technician

Position Information

Position Title: Desktop Support / User Support Technician

Department: JSMBS IT

Posting Link: https://apptrkr.com/9772818 https://www.ubjobs.buffalo.edu/postings/63870

Job Type: Full-Time

Posting Detail Information

Position Summary

This position is in the Jacob School of Medicine and Biomedical, Office of Medical Computing. The Desktop Support / User Support Technician is the primary contact for issueresolution related to PC hardware, networking, and applicationsissues for students, faculty, and staff in the Jacobs School ofMedicine and the UBMD Practice Plans and serves as a backup to the AV / User Support Technician in the Office of Medical Computing. The technician is responsible for issue determination,problem/incident and resolution ticket recording, problemescalation as needed, and provides direct operational services andassistance to all user departments. The technician respondsdirectly to user support requests by phone, email, ticket system,or in person to effect problem resolution. Installs, updates, andprovides technical support in the use of PC equipment as necessary. The technician provides users with linkage to centrally supportedIT and AV services as needed. Coverage will include the JacobsSchool sites as well as the UBMD Practice Plans remote sites. Thetechnician is responsible for downtime communication andcoordination. Work will include weekends and out of hours events aswell as a 24/7 rotating on-call schedule.

Core Hours & Location: This is a full-time,in-office position with core working hours of 8:30 a.m. to 4:30p.m., Monday through Friday. The incumbent is expected to bephysically present at 955 Main Street during core hours.

On-Call Rotation: The position participates in a24/7 rotating on-call schedule with team members to providecoverage for password resets, system downtime, and outagecoordination and communication. On-call staff are required torespond only when contacted for an incident.

Learn more:

• Our benefits, where we prioritize your well-beingand success to enhance every aspect of your life.
• Being a part of the University at Buffalo community.

The University at Buffalo is an affirmative action/equalopportunity employer and, in keeping with our commitment, welcomesall to apply including veterans and individuals withdisabilities.

Minimum Qualifications

• Bachelor's degree in related field, or professionalcertification with 1-to-2-year experience in related field.
• This position requires local travel, therefore appointees willbe required to have a valid license to operate a motor vehicle inNew York State or otherwise demonstrate their capacity to meet thetransportation needs of the job.

Preferred Qualifications

• Specific MAC/PC/Application trouble shooting experience.
• Effectiveness in working with diverse people having a broadrange of skill levels and disciplinary backgrounds.
• Experience with one or more of the following tools (orsimilar): MS 365, Zoom, Microsoft Teams, Panopto, SCCM, BOX, MSOneDrive, JAMF, Beyond Trust (Bomgar), WindowsOS Pro (10,11),MACOS.
• Experience working in a higher education environment.
• Experience working in a medical practice environment.
• CompTIA A+. Strong MAC/PC OS troubleshooting skills

Physical Demands

Salary Range

$65,000 - $70,000

Special Instructions Summary

Is a background check required for this posting?

No

Contact Information

Contact's Name: Bradley Beardslee

Contact's Pronouns:

Contact's Title: Director of the Office of Medical Computing

Contact's Email: [e-mail]

Contact's Phone: [phone]

Posting Dates

Posted: 08/18/2026

Deadline for Applicants: Open Until Filled

Date to be filled:

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