Technology Support Specialist, SPHHP Business Operations

University at Buffalo; Buffalo (NY); On-site; USD 70,000 - 75,000; Full time

Job summary

University at Buffalo is seeking a Technology Support Specialist for SPHHP Business Operations. The role plans, designs, and launches information systems to support organizational functions, ensures stable in-house software and network operations, and resolves end-user issues with timely training where needed.

Reporting to the SPHHP IT Director, you will coordinate service requests, support faculty, staff, and students, and maintain operational documentation in a dynamic academic environment.

Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• Three years of technology, operations, or related experience.
• Strong customer service, communication, interpersonal, and problem-solving skills.
• Experience troubleshooting common hardware, software, printer, audiovisual, or peripheral issues.
• Ability to manage multiple priorities, track open items, and complete tasks independently.
• Authorized to work in the United States by start date. The University at Buffalo does not guarantee visa sponsorship.

Responsibilities

• Use and support enterprise IT management tools and ensure tool fit for SPHHP operations.
• Ensure reliable IT operations by maintaining availability and defining server procedures.
• Provide end-user technology support for faculty, staff, and students, including devices and classroom tech.
• Coordinate service requests and track resolutions with various campus partners.

Skills

Customer service

Communication

Problem-solving

Technical troubleshooting

Education

Bachelor's degree or equivalent

Tools

Lansweeper

SCCM

Jamf

Windows Defender

Bomgar/BeyondTrust

Box

Job description

Technology Support Specialist, SPHHP Business Operations

Position Title Technology Support Specialist, SPHHP Business Operations

The Technology Support Specialist role is to plan, design, develop, and launch efficient information systems and operations systems in support of core the School of Public Health and Health Professions ( SPHHP ) organizational functions. This individual will apply proven communication, analytical and problem-solving skills to help identify, communicate and resolve systems issues to maximize the benefit of IT systems investments. Another role is to ensure the stable operation of the in-house computer software systems and network connections. The person will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion and provide end user training where required. This includes ensuring the availability of client/server applications, configuring all new implementations, and developing processes and procedures for ongoing management of the server environment.

Reporting to the SPHHP IT Director, and working closely with the FPMO , UBIT / HSIT , University Police, and other campus partners, the incumbent coordinates service requests, resolves large scale technical issues, and provides end-user technology support for both individuals and classrooms. The role serves as a customer-focused operational hub, connecting constituents with the resources and services needed to support the school’s technical needs.

The successful candidate will be solution-focused, service-oriented, highly organized, proactive, and capable of managing multiple priorities while delivering responsive and effective support in a dynamic academic environment.

Key Responsibilities

• Use and Support Enterprise IT Management Tools
  • Maintain and configure tools such as Lansweeper, SCCM , Jamf, Windows Defender, Bomgar/BeyondTrust, Box, and related UBIT -provided tools.
  • Understand how these tools fit into SPHHP operations.
  • Train other IT staff when new tools are introduced.
• Ensure Reliable IT Operations
  • Maintain availability of applications and infrastructure.
  • Develop procedures for ongoing server and systems management.
• End-User Technology Support
  • Serve as a point of contact for faculty, staff, and students seeking technology assistance.
  • Provide advanced support for hardware, software, printers, mobile devices, and related technologies.
  • Coordinate and track technology service requests with SPHHP Technology Services, UBIT , vendors, and other support providers.
  • Support workstation deployments, onboarding, offboarding, office moves, equipment replacement, and technology asset management.
  • Provide classroom, conference room, and event technology support, including instructional technologies, audiovisual systems, presentation technologies, lecture capture, setup, testing, and troubleshooting.
• Customer Service and Operational Coordination
  • Serve as a central service resource for faculty, staff, students, and visitors.
  • Track open requests and ensure timely resolution.
  • Maintain operational documentation and reporting.
  • Support meetings, events, and special projects requiring facilities or technology resources.

Learn more:

• Our benefits , where we prioritize your well-being and success to enhance every aspect of your life.

The University at Buffalo is an equal opportunity employer ( EOE ) and welcomes all to apply including veterans and individuals with a disability.

Minimum Qualifications

• Bachelor’s degree or an equivalent combination of education and experience.
• Three years of technology, operations, or related experience.
• Strong customer service, communication, interpersonal, and problem-solving skills.
• Experience troubleshooting common hardware, software, printer, audiovisual, or peripheral issues.
• Ability to manage multiple priorities, track open items, and complete tasks independently.
• Applicants must be authorized to work in the United States by their start date. The University at Buffalo does not guarantee that it will sponsor, support, or otherwise assist with obtaining work authorization.

Preferred Qualifications

• Experience in higher education or a complex administrative environment.
• Experience supporting Windows, Microsoft 365, printers, audiovisual technologies, and hybrid meeting tools.
• Experience with SCCM , Power Automate, and PowerShell.
• Experience with research and lab technology environments.
• Familiarity with University at Buffalo systems, processes, and campus service providers.

Our University Community

Prodig+ No

Executive Position

Executive Position No

Physical Demands

Driving Requirements

Driving Requirements Driving is not a required duty for this position. Employees who choose to operate university vehicles for business purposes must be enrolled in the LENS program to verify a valid Class D driver’s license.

Salary Range

Salary Range $70,000 - $75,000

Job Type

Campus

Campus

South Campus

Contact's Name

Contact's Name Eric Stimson

Contact's Pronouns

Contact's Pronouns He/Him

Contact's Title

Contact's Title Associate Director of Technology Services

Contact's Email

Contact's Phone

Contact's Phone [phone]

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Will you now or in the future require sponsorship for employment visa status (e.g. H-1B visa status)?
  • Yes
  • No
• * Please indicate your current employment affiliation with the University at Buffalo.
  • Faculty
  • Faculty Student Association (FSA)
  • Research Foundation Employee
  • State Classified
  • State Professional
  • UB Foundation
  • TA/GA
  • Student
  • No Current Employment Affiliation
• * How did you first hear about this employment opportunity?
  • AcademicKeys.com
  • CareerExposure.com
  • CareerWomen.com
  • Chronicle of Higher Education
  • DiversitySearch.com
  • GoogleJobs.com
  • HERCjobs.org
  • HigherEdJobs.com
  • IMDiversity.com
  • Indeed.com
  • LinkedIn.com
  • MBACareers.com
  • Conference
  • Personal Referral
  • UBJobs.buffalo.edu
  • Other
  • WNY Jobs
• * Are you a SUNY employee eligible for special consideration as a result of retrenchment?
  • Yes
  • No

UB is an EOE and welcomes all to apply including veterans and individuals with disabilities. Arrangements will be made if an applicant has a disability in order to provide access to the application, interview and selection process upon request. Reasonable accommodation requests must be made in a timely manner by email at [e-mail] or by phone [phone].