Technology Support Specialist III -1.0 FTE

Fayette County Public Schools; Lexington (KY); On-site; USD 44,000 - 66,000; Part time

Job summary

Fayette County Public Schools Technology department in Lexington, KY seeks a Technology Support Specialist III to provide advanced on-site and phone support for students and staff, install and maintain PCs, Chromebooks, and iPads, and manage devices with AD/GP/Mobile Device Management tools.

You will train users, document issues, and collaborate to identify hardware and software solutions while maintaining flexibility in a dynamic school environment.

Qualifications

• High school diploma or GED plus related coursework required.
• Minimum five years of microcomputer and software operations experience.
• Associate degree in computer information systems or networking is preferred.

Responsibilities

• Provide advanced on-site and phone support for hardware and software.
• Install Windows PCs, Chromebooks, and iPads with peripherals and apps.
• Manage district hardware, groups, and accounts using AD, GP and MDM solutions.
• Conduct and document in-depth problem-solving research.
• Develop, test and install new software programs and updates.
• Document troubleshooting steps in the Help Desk system.
• Diagnose hardware issues and replace components as needed.
• Develop and conduct user training for hardware and software usage.
• Evaluate departmental needs and recommend tech solutions.
• Diagnose network issues and perform repairs.

Skills

Advanced Windows/Chromebooks/iPad ops

User training

Networking basics

Troubleshooting

Communication skills

Independent work

Education

High school diploma or GED

Five years microcomputer operations experience

Associate’s degree in related field (preferred)

Tools

Active Directory

Group Policy

Mobile Device Management (MDM)

Help Desk ticket system

Job description

Technology Support Specialist III -1.0 FTE

Fayette County Public Schools TECHNOLOGY - Lexington, Kentucky Open in Google Maps

Job Details

Job ID: 5929019

Application Deadline: Sep 30, 2026 11:59 PM (Eastern Standard Time)

Posted: Sep 16, 2026 4:00 AM (UTC)

Starting Date: To Be Determined

Job Description

Fayette County Public Schools, KY JOB DESCRIPTION – Technology Support Specialist III

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description.

Technology Support Specialist III

Job Class Code: 8253

Position Type: Hourly

Job Type: Classified

Pay Grade * : G 18

(*salary calculations are based on verified education and related experience levels)

Reports To: Superintendent’s Designee

Supervises: N/A

Work Calendar Name: 12 month hourly FT

Days in work calendar: 251

JOB SUMMARY

Provide advanced on-site and phone support to users requiring technical assistance, and train users in functions and operations of computers and software. Install computer hardware and software.

ESSENTIAL JOB FUNCTIONS

• Provide advanced on-site and telephone support for users of hardware and software.
• Install Windows PCs, Chromebooks, and iPads, including applicable peripherals, software, and apps.
• Manage district technology hardware, groups, and accounts using Active Directory, Group Policy, and Mobile Device Management solutions.
• Conduct and document in-depth problem-solving research.
• Develop, test, and install new software programs and updates
• Document and review troubleshooting steps and solutions in the Help Desk ticket system.
• Diagnose hardware problems and replace components as needed.
• Develop and conduct training for use of district technology hardware and software with individuals and small groups.
• Evaluate needs of user departments and recommend hardware and software solutions.
• Diagnose complex hardware problems and replace components as needed.
• Diagnose network and related issues and make repairs as needed.
• Demonstrates the ability to communicate in more than one language or the willingness to learn to communicate in more than one language at the novice level of proficiency.
• Performs other duties as assigned.
• Maintains regular attendance.

KNOWLEDGE AND ABILITIES

• KNOWLEDGE OF:
• Advanced operation of Windows PCs, Chromebooks, and iPads, and related peripherals.
• Advanced operation of software applications used by students, teachers, and staff.
• Installation and maintenance of computer hardware, peripherals, and software.
• Proper methods of storing equipment, materials, and supplies.
• Manual instructions, sufficient to enable quick and accurate diagnosis of difficulties. Technical aspects of the field of specialty.
• Principles of technical writing.
• Public speaking techniques.
• ABILITY TO:
• Install computer hardware and software.
• Plan, develop, coordinate, and execute training programs in the use of PCs, Chromebooks, iPads, wireless access points, copiers, printers, and other peripheral equipment.
• Provide assistance and technical knowledge of various software applications.
• Develop and present training sessions on the operation of computer hardware and software applications.
• Maintain current knowledge of technological advances in the field.
• Establish and maintain cooperative and effective working relationships with others.
• Communicate effectively both orally and in writing.
• Work independently on tasks as well as part of a team.

QUALIFICATIONS

Education and Experience:

• High school diploma or G.E.D. Certificate supplemented by coursework in microcomputers and software applications
• Five years of microcomputer and software operations and installation experience.
• Associate’s degree in computer information systems, networking technology, or a related field (preferred)

Licenses or Certifications:

• N/A

Special Requirements:
N/A

PHYSICAL DEMANDS

• Work is performed while standing, sitting and/or walking.
• Requires the ability to communicate effectively using speech, vision and hearing.
• Requires the use of hands for simple grasping and fine manipulations.
• Requires bending, squatting, crawling, climbing, reaching.
• Requires the ability to lift, carry, push or pull light weights, up to 30 pounds

Job Description Creation Date:

Revision Dates:

6/2025

The Fayette County Board of Education is an Equal Opportunity Employer. The Superintendent shall adhere to a policy of equal employment opportunity in all personnel matters. No person shall be subjected to discrimination in regard to employment, retention, promotion, demotion, transfer or dismissal because of race, color, religion, sex (including sexual orientation or gender identity), genetic information, national or ethnic origin, political affiliation, age or disabling condition or limitations related to pregnancy, childbirth, or related medical conditions.

Please see the salary schedule here. A Salary Estimator is available here Position Type: Full-Time

Salary: $31.83 to $47.82 Per Hour

Job Categories:

Support Staff > Network Services

Job Requirements

• Citizenship, residency or work visa required

Contact Information

• Amy Johns
• TECHNOLOGY
• Email: [e-mail]

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